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FAQ - Frenquently Asked Questions

Frequently Asked Questions

Discover Askabox

Why use Askabox?

Because Askabox is helping you to create online questionnaire, freely and easily.
To organize a party or a night out, for a poll, a satisfaction survey, a quiz, or anything else!

It is simple and immediate:
- no need of technical skills, no software installation, no registration without reason
- your questionnaire is created in 2 minutes
- it is accessible everywhere, all the time

All the key functions to manage your questionnaire are included
- creation, modification, distribution
- automatic consolidation of the results
- questionnaire templates
- excel export and pdf
- possibility to share the results online

And it is free!

Create and send your questionnaire

How to create a new questionnaire?

First, go to the module 'Create' (by clicking on the button 'Create' in the menu horizontal bar).

You can create your questionnaire:
- either from scratch,
- or starting from a prefilled questionnaire template, that you can modify. To do so, click on the proposed links on the left of this module 'Create' : you will see a vizualisation of this questionnaire template, and then follow the proposed link to start creating your questionnaire from this template.

How to send my questionnaire to the recipients?

This step comes just after the creation of your questionnaire.
You have 2 options to send your questionnaire to the recipients:
- the option 'Quick'
> you send the questionnaire yourself, by forwarding the email you will receive with the access to answer
> all the recipients gets the same access code
> each recipient will have to answer to a first question to identify him (unless you have desactivated this option)
- the option 'Control'
> your questionnaire is sent by Askabox
> each recipient gets one specific access code
> you must confirm your e-mail address before the sending
> you must enter the list of recipients of your questionnaire

The mails sending (to the recipients for the option 'Control' and to you for the option 'Quick') is performed after that you have cliecked on the button "Save" at the end of your questionnaire creation.
If there are some issues (empty questions, ...), you will be advised. You have to correct these issues in order to save your questionnaire and send it.

How to visualize my questionnaire during the creation step?

You can visualize your questionnaire during the creation step by clicking on the "Visualize your questionnaire" button. A new window appears with the visualization of your questionnaire in its current state.

How to insert a logo?

This functionnality is available only if you are logged in with an active pro account.
You have the possibility to insert a logo when creating a questionnaire at the "Customize the display" step, in the advanced options.
You can also modify an existing questionnaire to add a logo or to modify a logo after the questionnaie creation.

How to create my questionnaire in several times?

You can create your questionnaire in several times before sending it.
To do so, you must first save your questionnaire, by going through the 3 creation steps: at the last step, select the sending option 'Quick'.
After having saved your questionnaire, a link is given to you to modify your questionnaire: you can continue to create your questionnaire in the modification module by using this link.

How to make available the questionnaire on a website or on a social network?

After having created a questionnaire, you receive an email with a link to send to the recipients (with the sending option 'Quick'). You can copy this link and put it on a website or a social network; this way, users will be able to click on the link to access to the questionnaire and answer to it.

Manage the recipients identification

How to modify the first question which asks to the recipients to identify themselves?

You can modify the first question whiwh asks to the recipients to identify themselves:

- when you create a questionnaire: in the step 3 "Sending Options", you can check / uncheck the option which displays a first question to the recipients so they can identify themselves, and you can modify the label
- by modifying an existing questionnaire:
> by entering your questionnaire code and administration code in the following module: http://www.askabox.com/change-option-2.php
> you can check / uncheck the option which displays a first question to the recipients so they can identify themselves, and you can modify the label

Can we remove the first question which asks to the recipients to identify themselves?

Yes, you can remove the first question which asks to the recipients to identify themselves:

- when you create a questionnaire: in the step 3 "Sending Options", you can check / uncheck the option which displays a first question to the recipients so they can identify themselves
- by modifying an existing questionnaire:
> by entering your questionnaire code and administration code in the following module: http://www.askabox.com/change-option-2.php
> you can check / uncheck the option which displays a first question to the recipients so they can identify themselves

Modify and manage your questionnaire

How to modify my questionnaire?

To modifiy a questionnaire, you have to:
- either copy the administration link you have received after the questionnaire creation
- or go to the module "Manage" then "Modify", in order to enter your questionnaire code and administration code.

Then, you access to your questionnaire in modification mode.
You can modify the existing questions and answers choices, add new ones, and delete some.
An indication specifies you if the question / the answer choice is loaded from the data base or have just been added.

If you delete questions (or answers choices), or if you change of question type, the answers already given for these questions / answers choices will be erased.

You can also modify the option to share the results to the recipients, or the option which allows the modification of the answers by the recipients afterwards.
The way ti swith from the option 'Quick' to 'Control' or vice versa is described in another question of this FAQ.

The modification occurs when you click on the button "Save".
If there are some issues (empty questions, ...), you will be advised. You have to correct these issues in order to save the modification of your questionnaire.

How to add recipients to my questionnaire?

The way to add recipients to your questionnaire depends on its option:
- with option 'Quick', you just have to transfer the e-mail with answer link you have received to the new recipients (if you have lost your codes, go to the corresponding question of this FAQ)
- with option 'Control', go to the module "Manage" then "Advanced modification functionalities" > "Add recipients". After having entered your questionnaire code and your adminstration code, you will be able to add new recipients who will receive the link to answer to your questionnaire.

How to make an pdf export of the questionnaire?

To make an pdf export of the questionnaire, go to the module "Manage" then "Visualize and print your questionnaire".
Then, you have to enter your questionnaire code and your adminstration code.
You will then visualize your questionnaire and a button to make a pdf export is available.

Hot to print a questionnaire?

To print a questionnaire, go to the module "Manage" then "Visualize and print your questionnaire".
Then, you have to enter your questionnaire code and your adminstration code.
You will then visualize your questionnaire and a button to make a pdf export is available. You can then print this pdf export.

How to switch from the option 'Quick' to 'Control', or vice versa?

To switch from the option 'Quick' to 'Control', or vice versa, go to the module "Manage" then "Advanced modification functionalities" > "Change option Quick/Control".
Then, you have to enter your questionnaire code and your adminstration code.
You will then be able to swith from the option 'Quick' to 'Control', or vice versa, if you want to.
But the recipients already saved and their answers will be erased.

Answer to a questionnaire

How to answer to a questionnaire?

To answer to your questionnaire, you have to:
- either use the answer link you have received in the e-mail asking you to answer to the questionnaire
- or copy in the module "Answer" the codes questionnaire and answer you have received in the e-mail asking you to answer to the questionnaire

The questionnaire will then be displayed and you only have to answer to the questions asked.
To save your answers, click on the button "Save" at the bottom of the questionnaire.
If there are some issues (empty answer to a mandatory question ...), you will be advised. You have to correct these issues in order to save your answers.

How to modify my answers to the questionnaire?

If you have answered to the questionnaire you have received and if the option of answers modification have been activated bu the questionnaire creator, you can modify your answers to this questionnaire. To do so, use the link gien to you after you have answered to the questionnaire.

Access to the results and exports

How to visualize the results of the questionnaire?

To visualize the results of the questionnaire, you have to:
- either use the results link
- or copy in the module "Results" the codes questionnaire and results

If you are the creator of the questionnaire, you have received these links and codes after the questionnaire creation.
If you are recipient of the questionnaire,
- either you have received these codes and this link in the e-mail asking you to answer to the questionnaire
- or these codes are displayed to you after you have answered to the questionnaire
- or the option of sharing the results of the questionnaire may not be activated: then, ask to the questionnaire creator to send you the results link if he agrees!

The results of the questionnaire are displayed question per question, with a synthesis view for the questions with ansers choices, and the answers detail of each recipient. There are several formats for the answers synthesis (pie chart, bar chart): you can display the different formats of synthesis by clicking on the corresponding button.

How to share the results of the questionnaire?

To share the results of your questionnaire, you can:
- either pick at the questionnaire creation step the option to share the results of the questionnaire with the recipients: the recipients will then get in their e-mail to answer the link to access to the results
- or, if you are with the option 'Control', modify your questionnaire in order to pick this option of results sharing: the recipients who have already answered to the questionnaire will receive a notification of the questionnaire modification with the link to access to the results. Other recipients will see the link to access to the results after they will answer to the questionnaire
- or send yourself to the questionnaire recipients the link to access to the results

How to hide the results to the recipients?

To not share the results of your questionnaire, you can uncheck at the questionnaire creation step the option to share the results of the questionnaire with the recipients: the recipients will then not get the link to access to the results in their e-mail to answer

What is the refresh frequency of the questionnaire results?

The questionnaire results are refreshed in real time: click on the button "Refresh results" to refresh the results page.

How to make an excel export?

To make an excel export, first go to the module to visualize your results (go to the corresponding question of the FAQ if you want more detail to go into this module).

The button to make the excel export is available at the bottom of the page which displays the results.
In some cases, for questionnaires with an important number of questions and/or recipients, the excel export may not be working.
In this case, we advise you to make a CSV export (the button is near the export excel one) that you will be able to open with excel.

How to make an pdf export of the results?

To make a pdf export of the results, first go to the module to visualize your results (go to the corresponding question of the FAQ if you want more detail to go into this module).

The button to make the pdf export is available at the bottom of the page which displays the results.
In some cases, for questionnaires with an important number of questions and/or recipients, the pdf export may not be working.

Why the results of another questionnaire are displayed?

They are the results of the example questionnaire given by default on the Results page. To display the results of your questionnaire, you must enter your questionnaire and results codes in the Results page.

Duration, deletion and closure of the questionnaire

How to delete a questionnaire?

You can delete a questionnaire by modifying its status to DELETED in the module of status change: http://www.askabox.com/change-status.php

How to close a questionnaire, it means not allow to the recipients to answer to the questionnaire anymore?

You can close a questionnaire, it means not allow to the recipients to answer to the questionnaire anymore, by modifying its status to CLOSED in the module of status change: http://www.askabox.com/change-status.php

How long a questionnaire is available?

A questionnaire is open to answers (status ACTIVE) during 2 months by default after the creation date of the questionnaire. This duration can be increased up to the end of your pro account subscription if you have one.
The results of a questionnaire are available (status ACTIVE and CLOSED) during 3 months by default after the creation date of the questionnaire. This duration can be increased up to the end of your pro account subscription if you have one.
When a questionnaire is at the status DELETED, the results are no longer available.

How to reactivate a questionnaire which has been deleted?

To reactivate a questionnaire, you have to:
- Create a « pro account », by entering the e-mail address of the creator of the questionnaire at this link : http://www.askabox.com/pro-register.php (or renew tour pro account so it is active again)
- Modify the status and the closure/deletion date of your questionnaire at this link: http://www.askabox.com/change-status.php

Delete answers of a questionnaire

How to delete recipients from my questionnaire?

This functionnality is available only with an active 'pro account'.
To delete recipients from your questionnaire, go to the module "Manage" then "Delete recipients". After having entered your questionnaire code and your adminstration code, you will be able to delete recipients. The answers of the deleted recipients will be erased also.
Do not forget to inform the recipients that you have deleted them from the questionnaire, with their answers.

How to delete answers from my questionnaire?

This functionnality is available only with an active 'pro account'.
To delete answers from your questionnaire, you can do so only by deleting the recipient of your questionnaire who have made these answers: all the answers of this recipient will be deleted. Go to the corresponding question of this FAQ to get more information abt the way of deleting recipients from your questionnaire.

How to reset the results of my questionnaire?

This functionnality is available only with an active 'pro account'.
Toreset the results of your questionnaire, go to the module "Manage" then "Delete all answers". After having entered your questionnaire code and your adminstration code, a confirmation is asked to you. If you confirm, all the answers of the questionnaire are deleted and the results of the questionnaire are reseted.

Codes & e-mails

I have lost my codes or I have not received them, how can I find them back?

To find back your questionnaire codes, go to the module "Manage" then "Find codes". Enter then the e-mail address you have entered when you have created your questionnaire. You will then receive to this e-mail address a summary e-mail of your created questionnaires and your codes.

I have not received my codes by e-mail?

After having created a questionnaire, the codes are displayed on the site and you receive 2 e-mails:
- 1 to transfer to the recipients with the link and the answer code
-1 for you with the administration code to modify the questionnaire and the results code to access to the questionnaire results.

It can happen that the mail with the codes do not reach your mail box.
Please check in your SPAM folder that the e-mail is not there.

You can also find back your codes by going to the module "Manage" then "Find codes".

Copy-paste a questionnaire

How to copy-paste a questionnaire?

To copy-paste a questionnaire, you have to:
- Create a « pro account », by entering the e-mail address of the creator of the questionnaire at this link : http://www.askabox.com/pro-register.php (or renew tour pro account so it is active again)
- Log in to your pro account in the green block on the right of the screen
- go into the module "Copy-paste" at this link: http://www.askabox.com/copy-paste.php, and enter the questionnaire and administration codes of the questionnaire to duplicate (or you can directly make a copy-paste from your questionnaires portfolio).

Pro account

How to create a pro account?

To create a « pro account », go to this link : http://www.askabox.com/pro-register.php, and follow the instructions.

Limitations of the free version

Is there a limitation to the questions number for a questionnaire?

The number of questions for a questionnaire is limited to 40 with the free version, and unlimited with an active 'pro account'.

Is there a limitation to the number of recipients for a questionnaire?

The limititation to the number of recipients for a questionnaire depends on the choson option for this questionnaire:
- with the option 'Quick', you have no limitation to the number of recipients
- with the option 'Control', the number of recipients is limited to 50

Is there a duration limit for a questionnaire?

By default, the questionnaire is open to answers during 2 months maximum after the questionnaire creation, and the results are available during 3 months maximum after the questionnaire creation.
These durations can be increased up to the end date of your pro account if you have one.

Prices

What is the price for using Askabox?

The use of Askabox is free.
A 'pro account' subscription is possible, which offers additionnal functionnalities. This 'pro account' subscription is paying.
Its content is described here: http://www.askabox.com/pro-prices.php

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