Contract Logistics LOB - IT services Survey

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Question 1

Thank you to enter here your Name - BU

WMS '& TMS Applications -

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Question 2

Which WMS or TMS application part of the Contract Logistics LoB catalog do you use ?

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Question 3

Do the WMS '& TMS applications functionalities cover the business needs / expectations ?

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Question 4

Does the WMS '& TMS applications availibility address the business needs / expectations ?

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Question 5

Do you know the IT Contract Logistics SLA for WMS and TMS applications ?

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Question 6

Do the WMS '& TMS applications SLA address the Business needs / expectations ?

Customer Project -

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Question 7

Does the Customer project deliver the expected customer service ?

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Question 8

Does the Customer project deliver the expected customer service within the approved planning ?

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Question 9

Does the Customer project deliver the expected customer service within the approved Budget ?

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Question 10

Does the invoice received at the end of the project comply to the approved Budget ?

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Question 11

Does the Customer project service deliver the expected documentation ?

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Question 12

Do you consider that project are lead with a correct level of communication ?

Evolutive demand -

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Question 13

Does the OnDemand deliver the expected customer service ?

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Question 14

Does the OnDemand deliver the expected customer service within the approved planning ?

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Question 15

Does the OnDemand deliver the expected customer service within the approved Budget ?

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Question 16

Does the invoice received comply to the approved Budget ?

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Question 17

Does the OnDemand service deliver the expected documentation if required ?

Support

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Question 18

Do you know SLA for each priority P1 / P2 / P3 / P4 ?

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Question 19

Do you consider Open Hours of Support services are well designed to support business ?

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Question 20

Do you consider your tickets are managed in a good timeframe ?

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Question 21

Do you consider the process to manage incident is well designed to be efficient ?

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Question 22

Do you consider you incident / impacts is well understood and quickly ?

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Question 23

Do you consider the solution to resolve incident is effcient ?

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Question 24

Do you consider that the communication in case of a major incident is good ?

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Question 25

Do you consider the communication during a crisis management is efficient ?

Communication -

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Question 26

Are you well informed about Corporate applications ? (Alfresco, webportail, etc )

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Question 27

Are you well informed about Invoicing rules ?

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Question 28

Are you well informed about IT group projects ?

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Question 29

Are you well informed about RoadMap project within LoB Contract Logistics ?

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Question 30

Are you well informed about STS KPI related to WMS / TMS / Geobus applications ?

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Question 31

Are you well informed about Geodis Group Information security policies ?