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More asked questions - Top5

#1 - My questionnaire has closed or expired. What should I do?

There is by default a limitation to the questionnaires duration.
By default, a questionnaire is open to answers during 2 months after the questionnaire creation, and the results are available during 3 months after the questionnaire creation.

You can increase these durations by creating a pro account.
More details on the additionnal functionnalities available with a pro account at this link: www.askabox.com/proaccount.php

With your pro account, you can manage the status and the closure/expiration dates of your questionnaires portfolio at this link www.askabox.com/portfolio.php

#2 - I have lost my codes or I have not received them. What should I do?

After having created a questionnaire, the codes are displayed on the site and you receive 2 e-mails:
- 1 to transfer to the recipients with the link and the answer code
-1 for you with the administration code to modify the questionnaire and the results code to access to the questionnaire results.

It can happen that the mail with the codes does not reach your mail box.
In this case, please check in your SPAM folder that the e-mail is not there.

You can also find back your codes by using the module "Find codes", available at this link : www.askabox.com/find-codes.php

#3 - Some answers are not displayed. What should I do?

You can refresh the results by clicking on the button "Refresh" (between the buttons "Export" et "Other questionnaire")

#4 - How to delete answers on my questionnaire?

You can delete an answerer and all his answers at this link : www.askabox.com/delete-answers.php by entering your questionnaire code and your administration code, and then selecting for which answerer(s) you want to delete the answers.

#5 - How to delete permanently a questionnaire?

You can delete permanently a questionnaire at this link: www.askabox.com/delete.php by entering the questionnaire code and the administration code of the questionnaire to delete.

Why use Askabox?
Because Askabox is helping you to create online questionnaire, freely and easily.
To organize a party or a night out, for a poll, a satisfaction survey, a quiz, or anything else!

It is simple and immediate:
- no need of technical skills
- no software installation, no registration without reason
- your questionnaire is created in 2 minutes
- it is accessible everywhere, all the time

All the key functions to manage your questionnaire are included
- creation and modification of your questionnaire
- questionnaire templates
- automatic consolidation of the results
- online access to the results
- exports excel and pdf of the results

And it is free:
- all the key functions are free
- additional functionnalities are available with a pro account
- for more details, it's here!
How to create a new questionnaire?
First, go to the module to create your questionnaire : www.askabox.com/create.php

You can create your questionnaire:
- either from scratch,
- or starting from a prefilled questionnaire template, that you can modify. To do so, click on the link "learn more" in the information block on the top of the questionnaire creation page, and then on "Load a questionnaire template": you will see a vizualisation of this questionnaire template, you will be able to load it, or to choose another questionnaire template.
How to create my questionnaire in several times?
You can create your questionnaire in several times before sending it.

To save your questionnaire, click ont the button "Save" on the top right:
- a confirmation will be asked before the final save
- waiting for the final confirmation, an intermediate save will be saved temporarly dunding 24h (useful to create a questionnaire in several times!)

To load this inermediare save, click on the link "learn more" in the information block on the top of the questionnaire creation page, and then on "Load intermediate save": you will see a vizualisation of this intermediate, which you will be able to load.
How to make available the questionnaire on a website or on a social network?
After having created a questionnaire, you receive an email with a link to send to the recipients. You can copy this link and put it on a website or a social network: this way, users will be able to click on the link to access to the questionnaire and answer to it.
How to modify my questionnaire?
To modifiy a questionnaire, you have to:
- either copy the administration link you have received after the questionnaire creation
- or go to the module to modify your questionnaire www.askabox.com/modify.php, and enter your questionnaire code and administration code.

Then, you access to your questionnaire in modification mode.
You can modify the existing questions and answers choices, add new ones, and delete some.
An indication specifies you if the question / the answer choice is loaded from the data base or have just been added.

If you delete questions (or answers choices), or if you change of question type, the answers already given for these questions / answers choices will be erased.

The modification occurs when you click on the button "Save".
If there are some issues (empty questions, ...), you will be advised. You have to correct these issues in order to save the modification of your questionnaire.
How to delete answers on my questionnaire?
You can delete an answerer and all his answers at this link : www.askabox.com/delete-answers.php by entering your questionnaire code and your administration code, and then selecting for which answerer(s) you want to delete the answers.
How to make an pdf export of the questionnaire?
To make an pdf export of the questionnaire, go to the module "Visualize and print your questionnaire" www.askabox.com/visualize.php
Then, you have to enter your questionnaire code and your adminstration code.
You will then visualize your questionnaire and a button to make a pdf export is available.
Hot to print a questionnaire?
To print a questionnaire, go to the module "Visualize and print your questionnaire" www.askabox.com/visualize.php
Then, you have to enter your questionnaire code and your adminstration code.
You will then visualize your questionnaire and a button to make a pdf export is available.You can then print this pdf export.
How to answer to a questionnaire?
To answer to your questionnaire, you have to:
- either use the answer link you have received in the e-mail asking you to answer to the questionnaire
- or copy in the module "Answer" the codes questionnaire and answer you have received in the e-mail asking you to answer to the questionnaire

The questionnaire will then be displayed and you only have to answer to the questions asked.
To save your answers, click on the button "Save" at the bottom of the questionnaire.
If there are some issues (empty answer to a mandatory question ...), you will be advised. You have to correct these issues in order to save your answers.
How to visualize the results of the questionnaire?
To visualize the results of the questionnaire, you have to:
- either use the results link
- or copy in the module "Results" the codes questionnaire and results

If you are the creator of the questionnaire, you have received these links and codes after the questionnaire creation.
If you are recipient of the questionnaire,
- either you have received these codes and this link in the e-mail asking you to answer to the questionnaire
- or these codes are displayed to you after you have answered to the questionnaire
- or the option of sharing the results of the questionnaire may not be activated: then, ask to the questionnaire creator to send you the results link if he agrees!

The results of the questionnaire are displayed question per question, with a synthesis view for the questions with ansers choices, and the answers detail of each recipient. There are several formats for the answers synthesis (pie chart, bar chart): you can display the different formats of synthesis by clicking on the corresponding button.
Some answers are not displayed. What should I do?
You can refresh the results by clicking on the button "Refresh" (between the buttons "Export" et "Other questionnaire")
How to share the results of the questionnaire?
To share the results of your questionnaire, you can:
- either pick at the questionnaire creation step the option to share the results of the questionnaire with the recipients: the recipients will then get in their e-mail to answer the link to access to the results, and after they have answered
- or send yourself to the questionnaire recipients the link to access to the results
How to hide the results to the recipients?
To not share the results of your questionnaire, you can uncheck at the questionnaire creation step the option to share the results of the questionnaire with the recipients.
What is the refresh frequency of the questionnaire results?
The questionnaire results are refreshed in real time: click on the button "Refresh" to refresh the results page.
How to make an excel export?
To make an excel export, first you need to visualize the results of your questionnaire:
- either by using the results link
- or by copying in the module "Results" the codes questionnaire and results
Click then on Export, and then on Excel export.

In some cases, for questionnaires with an important number of questions and/or recipients, the excel export may not be working.In this case, we advise you to make a CSV export (the button is near the export excel one) that you will be able to open with excel.
How to make an pdf export of the results?
To make a pdf exprt of the results, first you need to visualize the results of your questionnaire:
- either by using the results link
- or by copying in the module "Results" the codes questionnaire and results
Click then on Export, and then on PDF export.

In some cases, for questionnaires with an important number of questions and/or recipients, the pdf export may not be working.
Why the results of another questionnaire are displayed?
They are the results of the example questionnaire given by default on the Results page. To display the results of your questionnaire, you must enter your questionnaire and results codes in the Results page.
My questionnaire has closed or expired. What should I do?
There is by default a limitation to the questionnaires duration.
By default, a questionnaire is open to answers during 2 months after the questionnaire creation, and the results are available during 3 months after the questionnaire creation.

You can increase these durations by creating a pro account.
More details on the additionnal functionnalities available with a pro account at this link: www.askabox.com/proaccount.php

With your pro account, you can manage the status and the closure/expiration dates of your questionnaires portfolio at this link www.askabox.com/portfolio.php
How to delete permanently a questionnaire?
You can delete permanently a questionnaire at this link: www.askabox.com/delete.php by entering the questionnaire code and the administration code of the questionnaire to delete.
How to close a questionnaire, it means not allow to the recipients to answer to the questionnaire anymore?
You can close a questionnaire, it means not allow to the recipients to answer to the questionnaire anymore, by modifying its status to CLOSED in the module of modification www.askabox.com/modify.php, in the part "Options"
How long a questionnaire is available?
A questionnaire is open to answers (status ACTIVE) during 2 months by default after the creation date of the questionnaire. This duration can be increased up to the end of your pro account subscription if you have one.
The results of a questionnaire are available (status ACTIVE and CLOSED) during 3 months by default after the creation date of the questionnaire. This duration can be increased up to the end of your pro account subscription if you have one.
When a questionnaire is at the status EXPIRED, the results are no longer available.
I have lost my codes or I have not received them. What should I do?
After having created a questionnaire, the codes are displayed on the site and you receive 2 e-mails:
- 1 to transfer to the recipients with the link and the answer code
-1 for you with the administration code to modify the questionnaire and the results code to access to the questionnaire results.

It can happen that the mail with the codes does not reach your mail box.
In this case, please check in your SPAM folder that the e-mail is not there.

You can also find back your codes by using the module "Find codes", available at this link : www.askabox.com/find-codes.php
How to copy-paste a questionnaire?
To copy-paste a questionnaire, you have to:
- Create a « pro account », by entering the e-mail address of the creator of the questionnaire at this link : www.askabox.com/proaccount.php?p=create (or renew tour pro account so it is active again)
- Log in to your pro account at this link: www.askabox.com/proaccount.php?p=connect
- go into the module "Copy-paste" at this link: www.askabox.com/copy-paste.php, and enter the questionnaire and administration codes of the questionnaire to duplicate (or you can directly make a copy-paste from your questionnaires portfolio).
How to create a pro account?
To create a « pro account », go to this link : www.askabox.com/proaccount.php?p=create, and follow the instructions.
Is there a limitation to the questions number for a questionnaire?
The number of questions for a questionnaire is limited to 40 with the free version, and unlimited with an active 'pro account'.
Is there a duration limit for a questionnaire?
By default, the questionnaire is open to answers during 2 months maximum after the questionnaire creation, and the results are available during 3 months maximum after the questionnaire creation.
These durations can be increased up to the end date of your pro account if you have one.
What is the price for using Askabox?
The use of Askabox is free.
A 'pro account' subscription is possible, which offers additionnal functionnalities. This 'pro account' subscription is paying.
Its content is described here: www.askabox.com/proaccount.php