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Oussaden Tours Courtesy - Royal Air Maroc performance

In the purpose to know the level of satisfaction of Oussaden Tours customer upon royal air Maroc services. We need your help by filling up this survey that will be reported to Royal Air Maroc later.

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Question 1

Thank you to enter here your pseudonym

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Question 2

According to your previous trip, what is the best airline you have ever traveled with from North-America to Morocco?

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Question 3

According to your previous trips with Royal Air Maroc. How did you find the prices in general?

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Question 4

When you go to JFK airport. How did you find the service and the assistance provided by the check in staff?

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Question 5

When you go to Casablanca Mohamed V Airport. How did you find the service and the assistance provided by the check in staff?

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Question 6

How did you find Royal Air Maroc quality of service and satisfaction on board the plane between New York and Casablanca (the service provided by the cabin crew)?

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Comments

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Question 7

How did you find Royal Air Maroc offers on board the plane between New York and Casablanca such as movies, meals, utilities?

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Question 8

How did you find Royal Air Maroc quality of service and satisfaction when you contact them directly via the call center, agencies, internet or email ?

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Question 9

Do usually prefer to contact a travel agency to get help above all when you book your flight?

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Question 10

Concerning the luggage claim. How many times does Royal Air Maroc lost your bags?

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Question 11

Do usually get back your bags?

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Question 12

When you send a general claim to Royal Air Maroc. After how long do usually get the answer ?

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Question 13

How do you find safarflyer program with Royal Air Maroc?

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Question 14

If Royal Air Maroc has the best ever service and you were very satisfied with the same price , are you going to take it ?

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