Customer Satisfaction Questionnaire - Socom 2016

mandatory answer

Question 1

Thank you to enter here your Name/Function/Firm

PRODUCT OFFER

mandatory answer

Question 2

Are you satisfied with the broadness of our range of product ? (chemical anchors, crusher
backing resin, bonding system)

mandatory answer

Question 3

Are you satisfied with the information received regarding our range of products ? (new
approvals, change of products, new products, ...)

mandatory answer

Question 4

Are you pleased with the expiry date of our products ?

Question 5

Please describe the product of your dreams :

SALES SUPPORT

mandatory answer

Question 6

Are you satisfied with our reactivity to deal with your queries ? (price offer, various queries,
...)

mandatory answer

Question 7

Are you satisfied with the clarity of our answers ?

mandatory answer

Question 8

Are you satisfied with the reachability of your contact at Socom ?

mandatory answer

Question 9

Are you satisfied with the frequency of our meetings ?

Question 10

Please explain how we could improve our sales support if need be :

MARKETING

mandatory answer

Question 11

Are you satisfied with the communication Tools we can offer you upon request ? (posters,
flyers, videos, ...)

Question 12

Please explain how we can improve on our marketing support :

QUALITY

mandatory answer

Question 13

Are you satisfied with the global quality level of our products ?

mandatory answer

Question 14

Are you satisfied with the way we deal with non-compliant products ?

mandatory answer

Question 15

Are you satisfied with our level of knowledge in terms of product safety ? (MSDS, Health
and Safety markings, ...)

Question 16

Please explain how we can improve on our quality service :

TECHNICAL SUPPORT

mandatory answer

Question 17

Have you ever had training on chemical fixing ?

Question 18

If Yes, have you been satisfied with it ?

Question 19

Please explain how we can improve upon our technical support :

ORDER'S ADMINISTRATION

mandatory answer

Question 20

Are you pleased with our reactivity to send the acknowledgement order ?

mandatory answer

Question 21

Are you satisfied with our order processing ?

Question 22

If not, what should we improve ?

ORDER DELIVERIES

mandatory answer

Question 23

Are you pleased with the lead-time given on your orders ?

mandatory answer

Question 24

Are you satisfied with the transport companies we use to deliver your goods ? (transport
companie used, film wraping, packaging, ...)

Question 25

Please explain how we can improve upon your deliveries :

The Overall Impression of SOCOM

mandatory answer

Question 26

Do you consider that Socom listen to its customers needs ?

mandatory answer

Question 27

Do you consider Socom to be an innovative company ?

mandatory answer

Question 28

Do you consider Socom to be a reliable company ?

mandatory answer

Question 29

Please score Socom from 1 to 4 (4 being the best score)