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Customer Satisfaction Survey

To improve the Quality of our services, we thank you for completing this survey.

Please indicate Client name, Representative name and Position in the "General Information" part below.

To answer to the questions, use a mark from 1 (very poor) to 4 (excellent)

mandatory answer

Question 1

Thank you to enter here your General Information

mandatory answer

Question 2

First contact with SPIE (reception, presentation of activities, etc ….)

1234
uncheck

mandatory answer

Question 3

SPIE proposal/tender regarding your enquiry
(understanding of the request, suitability versus needs etc ….).

1234
uncheck

mandatory answer

Question 4

Technical aspects of the services (suitability versus request, implementation,
modernity, efficiency).

1234
uncheck

mandatory answer

Question 5

SPIE personnel communication (availability, listening, …)

1234
uncheck

mandatory answer

Question 6

SPIE contractual follow-up

1234
uncheck

mandatory answer

Question 7

SPIE administrative services (invoicing, mail handling and response, telephone reception ….)

1234
uncheck

mandatory answer

Question 8

Capacity to adapt to project changes, reactivity of SPIE

1234
uncheck

mandatory answer

Question 9

Will you consult SPIE again for this type of services?

uncheck

Question 10

With respect to competition, did you find SPIE services:

uncheck

Comments

mandatory answer

Question 11

Is the price reasonable compare with competitors

uncheck

mandatory answer

Question 12

Do you know the complete range of services offered by SPIE?

uncheck

mandatory answer

Question 13

Would you consult SPIE for other services?
if YES, which ones :

uncheck

Comments

mandatory answer

Question 14

Are you finally :

uncheck

Question 15

Have you any suggestions to improve the quality of our services?




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