FLORESSENCE - Client satisfaction survey

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Question 1

Please fill in the name of your company

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Question 2

Overall assessment for our products '& services
1 = very unhappy; 10 = very satisfied

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Question 3

Frequency of our sales manager's visits
1 = not sufficient; 5 = ideal

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Question 4

Our capacity to manage your requirements
1 = not sufficient; 5 = ideal

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Question 5

Delay in responding to your urgent inquires
1 = not sufficient; 5 = ideal

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Question 6

General assessment of our samples and technical solutions
1 = not sufficient; 5 = ideal

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Question 7

Overall management of your orders
1 = not sufficient; 5 = ideal

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Question 8

Respecting scheduled delivery dates
1 = not sufficient; 5 = ideal

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Question 9

Conformity of delivered products to proposed samples or previous order
1 = not sufficient; 5 = ideal

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Question 10

Overall assessment of our various services (Regulation, Technical, Marketing, R'&D)
1 = not sufficient; 5 = ideal

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Question 11

Provision of our technical documentation
1 = not sufficient; 5 = ideal

Question 12

Marketing documentation that accompany our samples (if relevant)
1 = not sufficient; 5 = ideal

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Question 13

In general, regarding the last few years, how do you consider our global services?

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Question 14

Please state any comments and tips that may permit us to improve client satisfaction

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Question 15

Finally, please state your job position in your company

Question 16

If you enter your name here-below we will keep your contact as a reference four our future surveys.