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Fitness Club satisfaction questionnaire

By this questionnaire, we wish to improve the quality of the services we offer you within the club, to improve the Fitness center experience for our members as well, also to see your perceived value and quality, how satisfied you are and what can be your future intentions, that is why we are asking for your feedback.
This questionnaire will take approximately 15 minutes to complete and all responses are confidential.

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Question 1

Thank you to enter here your First and Last Name

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Question 2

Gender

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Question 3

What socio professional category do you belong to ?

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Question 4

To which age group do you belong?

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Question 5

What is your nationality ?

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Question 6

How far away do you live from the Gym ?

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Question 7

For how many years have you been doing sport at the Gym ?

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Question 8

How many days per a week do you practice at the Fitness Club?

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Question 9

How long do you stay for your sport sessions ?

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Question 10

What activities do you practice when you attend the Club ?

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Question 11

If you attend to fitness classes, which class do you prefer to have ?

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Question 12

What do you think of the schedule for group courses ?

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Question 13

Accessibility to courses:
Beginner, novice or confirmed, please indicate how you find access to group courses?

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Question 14

Do the programs and classes offered meet your expectations and goals?

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Question 15

What keeps you motivated to practice sport by coming to the Fitness Club ?

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Question 16

Are the Fitness center opening time convenient for you ?

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Question 17

Where do you place the quality of the service and equipments ?

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Fitness center cleanliness
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Change Room and toilet cleanliness
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Level of supervision
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Sports consultants/ Personal trainers
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Fitness staff and reception service
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Staff availability
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Equipments condition
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Music
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Parking
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Question 18

What do you think about the quality of the coaches' interventions during the group classes?

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Question 19

Where do you place the importance of the following factors ?

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Locker rooms cleanliness
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Equipments condition
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Team and sports consultants
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Staff availability
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Reputation
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Convenient access
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Gym security
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Price
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Music
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Easy parking
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The temperature of the Gym
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Question 20

What would add more value to your experience in this Club in the following list ?

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Question 21

According to you the price of your subscription is:

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Question 22

How satisfied are you with your subscription at the Gym ?

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Question 23

Would you refer your family and friends to the Fitness Club ?

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Question 24

Would you like to renew your subscription in the Club ?

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Question 25

If you could change one thing in the Fitness Club, what would it be ?




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