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Refresh Knowledge

Lets work together to improve our knowledge and provide a high quality support! :)

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Question 1

Thank you to enter here your pseudonym

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Question 2

What is the player position AMC stands for in T 11?

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Question 3

The moral boosters are:

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Question 4

On the “Fixtures” tab I can see:

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Question 5

Which way doesn't allow to earn money

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Question 6

How many types of sponsorship deals for TV rights do we have in the game?

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Question 7

Can you assign the skill points automatically to your players by clicking on a button?

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Question 8

You can set the ticket prices for (multiple choice):

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Question 9

Can you exchange tokens for in-game money?

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Question 10

What will happen if you are still in a negative balance after 7 days?

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Question 11

What is the price of a scout player?

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Question 12

If you have some personal experience in football, you will start from a higher level after registering?

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Question 13

Where can I find some information about me as a manager?

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Question 14

What will happen in the end of the season if you have less than 14 players with signed contracts?

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Question 15

If you want to change player’s name, nationality and the squad number, it will cost you:

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Question 16

In order to improve your player’s conditions, you can hire:

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Question 17

Can you compare one of your player to another of your player?

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Question 18

A season in Top Eleven has:

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Question 19

Why measure the quality of our service is important?

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Question 20

Politeness

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Question 21

First reply time

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Question 22

Three KPI’s related to analytical and communication skills are

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Question 23

The value of the Customer satisfaction KPI is

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Question 24

Are you allowed to use abbreviations in replies in Twickets?

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Question 25

Can you ask a user to give your his user ID on the Twitter page directly?

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Question 26

Do you have the possibility to send a direct message to a user if he doesn’t follow you?

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Question 27

Do we use the same KPI to measure Twitter Support and Zendesk support?

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Question 28

First reply time in Twitter should be below:

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Question 29

Character limit in a tweet:

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Question 30

What type of issue we don’t need to take it offline by switching to DM?

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Question 31

A good tweet is

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