We use cookies on this site in order to make it works, and for the traffic analysis.
You can refuse or configure cookies by purposes.
Another message from the Google Adsense consent management platform will ask you for your choices relating to the use of your personal data via cookies for advertising.
We thank you to accept cookies which makes this site work.

2018 RC FRANCE SURVEY

We, the RC team in France, manage one of the largest RC portfolio's in the Zurich Network.
In 2017 we issued more than 1100 policies that are part of International Program solutions for customers.
During 2017 we went through a lot of change in both staff and structure of the team.
With this survey we want to find out how our service is perceived by YOU, our CUSTOMERS, and we want to learn where we can improve, in order to even better support growth and customer retention. We also would like to understand if you already see improvements in how we handle your business compared to 2017.

The questions are related to the main areas

A - Communication
B - Collaboration
C - Service
D - Quality
E - Overall impression

Each question can remain unanswered (n.a.) in those cases, where a question does not apply to you. Example: If you never communicate via email with the RC France, the question about email communication does not apply to you.

To each question bank you will be able to provide open-ended feedback per RC Manager. At the end of the survey, you will be able to provide overall open-ended feedback.

The survey is anonymus, unsless you want to share your name voluntary. However, we will ask you to provide some information about you (identifiers), because this will help us to make the right conclusions.

You can share the survey link with colleagues. Once started, you have to complete the survey from the same computer.

mandatory answer

Question 1

Please indicate your Country

mandatory answer

Question 2

COMMUNICATION
RC France is communicating effectively by phone (e.g. clear and concise, good command of English etc.)

uncheck

Comments

mandatory answer

Question 3

COMMUNICATION
RC France is communicating effectively by mail (e.g. clear and concise, good command of English etc.)

uncheck

Comments

mandatory answer

Question 4

COMMUNICATION
When communicating with RC France, I receive a timely response.

uncheck

Comments

mandatory answer

Question 5

COMMUNICATION
When my normal RC France contact is unavailable, an alternative contact is available (backup).

uncheck

Comments

mandatory answer

Question 6

COMMUNICATION
The RC France staff is available by phone or sametime/Skype.

uncheck

Comments

mandatory answer

Question 7

COLLABORATION
I receive a good level of support from them.

uncheck

Comments

mandatory answer

Question 8

COLLABORATION
RC France works collaboratively to ensure the business is handled smoothly.

uncheck

mandatory answer

Question 9

COLLABORATION
RC France is focusing on the solution, not the problem.

uncheck

Comments

mandatory answer

Question 10

SERVICE
Is the RC France customer focused and service minded? The RC France shows a good service attitude.

uncheck

Comments

mandatory answer

Question 11

SERVICE
Is the RC France customer focused and service minded? When I need support from them, I receive it.

uncheck

Comments

mandatory answer

Question 12

QUALITY
Assess the quality of information and data :I can rely on information, provided by RC France.

uncheck

Comments

mandatory answer

Question 13

SERVICE
Is the RC France customer focused and service minded? When I have a relationship customer, I receive appropriate service from RC France.

uncheck

Comments

mandatory answer

Question 14

QUALITY
Assess the quality of information and data: The data, provided by RC France, is accurate and complete.

uncheck

Comments

mandatory answer

Question 15

QUALITY
Assess the quality of country information : RC france is transparent and clear about local issues, which might affect me.

uncheck

Comments

mandatory answer

Question 16

QUALITY
Assess the quality of country information: The country information provided via Zurich NetWorks is accurate and clear.

uncheck

Comments

mandatory answer

Question 17

QUALITY
Assess the quality of country information: RC France is transparent and clear about local issues, which might affect me.

uncheck

Comments

mandatory answer

Question 18

QUALITY
Assess the quality of country information:The country information provided via Zurich NetWorks is accurate and clear.

uncheck

Comments

mandatory answer

Question 19

QUALITY
Assess the quality of country information: The content posted by RC France via Zurich NetWorks Chatter is helpful.

uncheck

Comments

mandatory answer

Question 20

QUALITY
Assess the quality of country information: RC France is competent and knowledgeable in respect of the countries/markets in their territory.

uncheck

Comments

mandatory answer

Question 21

QUALITY
Assess the quality of the 'output' (e.g. issued policies, claims, premium collection): When expectations cannot be met,RC France notifies me pro-actively.

uncheck

Comments

mandatory answer

Question 22

QUALITY
Assess the quality of the 'output' (e.g. issued policies, claims, premium collection): I am satisfied with the result, delivered by RC France (eg. the policy, claims notification, reinsurance documentation etc.)

uncheck

Comments

mandatory answer

Question 23

OPEN FEEDBACK




You too, create your online questionnaire!
It's free and easy.
Let's go!
▲