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Customer Survey

Good morning, I work for Air France, especially on a project to improve the customer experience in case of delay on our flights.
You are currently experiencing a delay on your flight and I would like to have your current feeling on various items. Do you have a few minutes to give me?

mandatory answer

Question 1

What is your overall appreciation about the information received regarding your delay?

uncheck

Comments

mandatory answer

Question 2

What do you think of the information delivered about your delay?

Screen display:
0
uncheck
Number of announcements made by agents:
0
uncheck
Content of the announcements made by agents:
0
uncheck

mandatory answer

Question 3

Do you think that the staff present has done everything necessary to make this situation the least uncomfortable for you?

uncheck

Comments

mandatory answer

Question 4

To inform you, did you consult ...?

uncheck

Comments

mandatory answer

Question 5

Is there any additional information you would like to have or something that would offered you a better customer experience?

mandatory answer

Question 6

Do you have any suggestions to improve the information in case of delay?




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