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Customer Expectations Survey

Dear Customer:

Thank you for giving us the opportunity to better serve you. Please help us by taking a few minutes to tell us about the construction product that you have used so far. We appreciate your business and want to make sure products meet your expectations.

Today's distracted consumers, bombarded with information and options, often struggle to find the products or services that will best meet their needs.
Sincerely,

mandatory answer

Question 1

What kind of customer do you consider yourself to be?
- Real Estate Developer - Construction Supplies Wholesale Distributor - Industrial - Particular

What kind of customer do you consider yourself to be?
- Real Estate Developer - Construction Supplies Wholesale Distributor - Industrial - Particular
What kind of customer do you consider yourself to be?

mandatory answer

Question 2

How often do you typically use construction product?

uncheck

mandatory answer

Question 3

How did your current Product perform?

MiserablySomewhat SatisfactoryVery SatisfactoryDelightfully
Overall quality
Value
Purchase experience
Installation of first use experience
Usage experience
After purchase service (warranty, repair, customer service, etc.)

Comments

mandatory answer

Question 4

Overall, how satisfied were you with your current Product?

uncheck

mandatory answer

Question 5

How important was performance on these attributes?

Not ImportantSomewhat ImportantImportantVery Important
Overall quality
Value
Purchase experience
Installation of first use experience
Usage experience
After purchase service (warranty, repair, customer service, etc.)

mandatory answer

Question 6

Have you ever been contacted Akfix brand?

uncheck

Comments

Question 7

If you contacted your current customer service, have all problems been resolved to your complete satisfaction?

uncheck

Comments

mandatory answer

Question 8

Based on your awareness of Akfix [Product/Service] explained in our catalog or web site, is it better, the same, or worse than other brands used?

If you cross our products for the first time, make your own judgement with the first impression.

uncheck

Question 9

Which Akfix product family you might be interested in?

uncheck

mandatory answer

Question 10

We are pleased to hear how much you are interested in our products.

0
uncheck



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