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PILOT satisfaction survey

Dear PILOT users,

Would you please answer a few questions about your experience with the PILOT support that you have received so far?

Thank you in advance for giving us the opportunity to better meet with your expectations.

The PILOT team


I Phone support

mandatory answer

Question 1

How would you rate the following concerning the PILOT platform support on the phone?

****: Very satisfied
***: Satisfied
**: Unsatisfied
*: Very unsatisfied

Phone availability and responsiveness
0
uncheck
Quality of the answers given
0
uncheck
Advisory role including the support and redirection towards the different tools
0
uncheck

Comments

II The SODA tool

mandatory answer

Question 2

How would you rate the following concerning the SODA tool?

****: Very satisfied
***: Satisfied
**: Unsatisfied
*: Very unsatisfied

Ease of use of SODA: clarity of the fields, easiness to add attached file...
0
uncheck
Navigation in the tool and ergonomics
0
uncheck

mandatory answer

Question 3

Are you satisfied with the ticket treatment in terms of:

****: Very satisfied
***: Satisfied
**: Unsatisfied
*: Very unsatisfied

Satisfaction of the answers given
0
uncheck
Reponse time
0
uncheck

III The PILOT Newsletter

mandatory answer

Question 4

Do you receive the PILOT newsletter?

uncheck

Question 5

If yes, do you read it?

uncheck

Question 6

If not, why don't you read it?

Question 7

What do you think about the newsletter format?

uncheck

Comments

Question 8

What do you think about the newsletter content?

uncheck

Comments

Question 9

Do you think the different categories in the newsletter are relevant?

uncheck

Question 10

If not, what should we add/remove?

Question 11

Should the newsletter have more information or more topics/categories?

uncheck

Question 12

If yes, which ones?

mandatory answer

Question 13

Are you satisfied with the monthly frequence?

uncheck

Question 14

If not, how often would you want to receive the newsletter?

IV Communication emails

mandatory answer

Question 15

Do you receive the communication emails sent from our generic email address?

uncheck

Question 16

If yes, do you read them?

uncheck

Question 17

If not, why don't you read them? After answering, please go directly to section V

Question 18

What do you think about the emails format?

uncheck

Question 19

Do you think the email content is satisfactory?

uncheck

Question 20

If not, what should be improved in term of content?

mandatory answer

Question 21

Do you think of any other subjects that could be included in the communication emails?

uncheck

Comments

V Documentation tools

mandatory answer

Question 22

How easily do you find the documentation on PILOT?

uncheck

mandatory answer

Question 23

How easily do you navigate on the User Documentation website?

uncheck

mandatory answer

Question 24

What do you think about the quality of our documentation accessible on the User Documentation website?

uncheck

mandatory answer

Question 25

Did you take part in the style webinar* that we organized?

*A webinar is an occasion when a group of people go on the internet at the same time to study and discuss something
Source: The Cambridge dictionary

uncheck

Question 26

If yes, is it a training mode that suits you?

uncheck

Question 27

If not, could you explain why?

mandatory answer

Question 28

Did you take part in the open houses* that we organized?

*Open house: in this context, it's a time when the Platform welcomes visitors to talk about a subject chosen.

uncheck

Question 29

If yes, does it suit you?

uncheck

Question 30

If not, could you explain why?

VI Your suggestions and remarks

mandatory answer

Question 31

Do you have any other ideas or possible improvements that you want to share with us?

THANK YOU FOR YOUR REPLIES




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