MicroStart : Customer satisfaction survey

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Question 1

Thank you to enter here your pseudonym

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Question 2

You wanted to become self-employed because

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Question 3

Today, you would say that your activity is doing

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Question 4

At the first place, you contacted microStart for

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Question 5

Your welcome at microStart was

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Question 6

Your welcome at microStart was

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Question 7

Globally speaking, advisors are

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Question 8

Globally speaking, the advices given are

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Question 9

Would you say that the amount lent by microStart was

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Question 10

In your opinion, the cost of the loan is

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Question 11

Monthly instalments negotiated with microStart are

Question 12

If you answered "always hard to meet", please explain in a few words.

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Question 13

Finding someone amongst your relatives to act as a guarantor for your loan was

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Question 14

What is the role of your guarantor?

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Question 15

You consider the loan procedure (from the first meeting with an advisor until the transfer of the money on your account)

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Question 16

You consider the administrative procedure for your loan (meetings with your advisor, providing the required papers...)

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Question 17

Concerning the legislation and the administrative tasks necessary for the creation/development of my activity, microStart helped me

Several choices are possible.

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Question 18

At which frequency would you say that microStart has taken the initiative to contact you in order to see how your project is evolving?

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Question 19

Put me in contact with other microStart clients who practice the same profession would be

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Question 20

If you enjoyed the support services (trainings, individual meetings …), how would you rate them?

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Question 21

Did you enjoy an individual support on your workplace after the launch of your activity?

Question 22

If you checked "no" for the previous question, do you think that support would be

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Question 23

Globally speaking, are you satisfied of the microStart services (trainings, loan …)?

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Question 24

Since your loan with microStart, you have the feeling that your financial situation

Question 25

What could microStart do in order to serve you better? Which new services should microStart offer?

Question 26

Where do you think that microStart should be present in order to get to know other microentrepreneurs like you?