Socom : Customer Satisfaction Survey

mandatory answer

Question 1

Thank you to enter here your Name/Position/Firm

PRODUCT OFFER

mandatory answer

Question 2

Are you satisfied with the broadness of our range of products? (chemical anchors, backing crushing resin, silicone motor, sanitary sealant)

Comments

mandatory answer

Question 3

Are you satisfied with the way we inform you on our new products?

Comments

mandatory answer

Question 4

Are you satisfied with the information received regarding our range of products ? (new approvals, change of products…)

Comments

mandatory answer

Question 5

Are you pleased with the expiry dates of our products?

Comments

Question 6

Please describe the product of your dreams.

SALES SUPPORT

mandatory answer

Question 7

Are you satisfied with our reactivity to submit a price offer?

Comments

mandatory answer

Question 8

Are you satisfied with our reactivity to deal with your queries?

Comments

mandatory answer

Question 9

Are you satisfied with the clarity of our answers?

Comments

mandatory answer

Question 10

Are you satisfied with the reachability of your contact at Socom?

Comments

mandatory answer

Question 11

Are you satisfied with the easiness of obtaining product samples at Socom?

Comments

mandatory answer

Question 12

Are you satisfied with the frequency of our meetings?

Comments

Question 13

Please explain how we could improve our sales support if need be.

MARKETING

mandatory answer

Question 14

Are you satisfied with our design label proposals?

Comments

mandatory answer

Question 15

Are you satisfied with the videos we can make for you?

Comments

mandatory answer

Question 16

Are you satisfied with the communication documents we can offer you upon request? (posters, flyers etc.)

Comments

Question 17

Please explain how we can improve on our marketing support.

QUALITY

mandatory answer

Question 18

Are you satisfied with the global quality level of our products?

Comments

mandatory answer

Question 19

Are you satisfied with the way we deal with your non-confirming products?

Comments

mandatory answer

Question 20

Are you pleased with the reactivity we treat non-conformity occurrences?

Comments

mandatory answer

Question 21

Are you satisfied with our level of knowledge in terms of product safety?

Comments

Question 22

Please explain how we can improve on our quality service.

TECHNICAL SUPPORT

mandatory answer

Question 23

Are you satisfied with our answers to your technical questions?

Comments

mandatory answer

Question 24

Are you satisfied with our feedback on your labels and with our TDS?

Comments

mandatory answer

Question 25

Are you pleased with our technical training proposals for your sales force?

Comments

Question 26

Please explain how we can improve upon our technical support.

ORDERS’ ADMINISTRATION

mandatory answer

Question 27

Are you pleased with our reactivity to send the acknowledgement order?

Comments

mandatory answer

Question 28

Are you pleased with the way we answer your queries (minimum order quantity, palletisation etc.)?

Comments

mandatory answer

Question 29

Are you satisfied with the way we handle/administer your orders?

Comments

Question 30

Please explain how we can improve upon our sales order administration.

ORDER DELIVERIES

mandatory answer

Question 31

Are you pleased with the lead-time given on your orders?

Comments

mandatory answer

Question 32

Are you satisfied with the transport companies we use to deliver your goods?

Comments

mandatory answer

Question 33

Are you pleased with the way we package your orders (pallets, shrink film etc.)?

Comments

Question 34

Please explain how we can improve upon your deliveries.

THE OVERALL IMPRESSION OF SOCOM

mandatory answer

Question 35

Do you consider that Socom listen to its customers’ needs?

Comments

mandatory answer

Question 36

Do you consider Socom to be an innovative company?

Comments

mandatory answer

Question 37

Do you consider Socom to be a reliable company?

Comments

mandatory answer

Question 38

Please grade Socom from 1 to 4 (4 being the best score).

Comments