Customer Satisfaction Survey 2018 - Lactalis Logistique

mandatory answer

Question 1

Name of your company

Master Plan '& Customer Relationship

mandatory answer

Question 2

Do you know your sales interlocutor ?

mandatory answer

Question 3

When you wish to contact her/him, your interlocutor is:

mandatory answer

Question 4

How do you qualify the support given by the Master Plan '& Customer Relationship ?

mandatory answer

Question 5

What do you think about our face to face meetings are in terms of (5 stars being best note / please feel free to write down comments) :

Comments

Question 6

What could you suggest to improve the support we could provide you ?

Daily Operations

mandatory answer

Question 7

How do you assess response time to your operationnal requests ? Feel free to write down an example.

Comments

mandatory answer

Question 8

Do you think replies are:

mandatory answer

Question 9

What do you think about our capacity to alert in case of incident / delay during transport ?

mandatory answer

Question 10

How do you evaluate our current orders processing system (template '& frequency) ?

mandatory answer

Question 11

Do you know our emergency phone number and when to call it ? If no, please go directly to question 13.

Question 12

If yes, did you already use it and for which purpose ?

Question 13

What did you think about the quality of the answer while using the emergency line ?

Question 14

What could you suggest us to improve daily transport operations from our side ?

Our carriers

mandatory answer

Question 15

Regarding the criteria below, what do you think of the service level provided by our carriers :

mandatory answer

Question 16

According to you, what are the most important criteria justifying collaboration with carriers on a scale from 1 to 6 (1 being the most important) :

You can use a same priority level only once

mandatory answer

Question 17

Our aftersales department is in charge of all issues related to transport, do you know whom theses contacts are:

mandatory answer

Question 18

When having issues during transport operations (vehicles breakdown, traffic, immigrants intrusion,...), how do you evaluate the management of this ones by our team ?

Question 19

What could you suggest to improve management of such incidents ?

Others

mandatory answer

Question 20

Since our last survey in 2016 (or since the beginning of our partnership), would you say the service provided by Lalog has (do not hesistate to share us all information explaining your answer):

Comments

mandatory answer

Question 21

Would you be interested in receiving all news concerning Lalog European Transport Service (internal newspaper, newsletter,...):

mandatory answer

Question 22

If yes, how often ?