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Air France Satisfaction Survey

Air France and its partners have a real interest in their customers' satisfaction. That's why we are constantly working towards improving the quality of our services, in order to provide you a safe and agreeable moment with us. Please help us in our approach to make your journey with us better.

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Question 1

Have you ever travel with our airline?

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Question 2

Could you please state your first and last name?

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Question 3

In which age range do you situate yourself?

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Question 4

When was your last trip with us?

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Question 5

What was your travel plan?

From...to...

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Question 6

How did you hear about us?

Your Experience

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Question 7

Was your flight on-time?

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Comments

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Question 8

How was the cabin crew' friendliness to you?

Very SatisfyingSatisfyingUnsatisfyingVery unsatisfying
The greeting
The service
The assistance

Comments

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Question 9

How did you find the meal?

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Question 10

If bad, what made it bad? If good, please skip to question 10.

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Question 11

Did you choose your seat?

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Question 12

Were you comfortable?

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Question 13

If no, why?

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Question 14

What do you think of the entertainment on our TVs?

Very GoodGoodBadVery Bad
Our selection of movies (TV shows, documentary, comedy shows...)
Our selection of music
Our games

Comments

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Question 15

How would you define the waiting time for the luggage?

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Question 16

If you were unsatisfied with your waiting-time, please precise how many time did you wait.

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Question 17

How would you rate your trip generally?

012345678
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Question 18

Would you like to add anything about our services?

Air France and its partner thank you for taking the time to answer our survey. Your information will help us enhance the quality of our services. We hope to see you soon.




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