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Questionnaire for exmployees in the Tourism

Please just mark the white box of the questions with X. Some questions may require several answers.

Question 1

What is your position in your company ?

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Question 2

Are foreign languages important in your work ? Which ones ? Give a rating on a scale from 1-5 where 1 is not important and 4 is very important.

1234
English
French
Spanish
German

Question 3

In which business situations do you normally use foreign languages ?

With public organisationsWith business partnersWith customersWith employees
Constantly
Sometimes
Almost never

Question 4

Which language skills do you usually use ?

NeverRareyOn a regular basisAlways
Listening
Speaking
Writing
Reading
Translation

Question 5

Did you need an official language qualification when you applied for your present job ?

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Question 6

Do you have specific problems when you communicate in a foreign language ?

Yes No
You speak your own language and the other person too
You speak the language of the other person and he/she as well
Both speak a foreign language

Question 7

When communicating either in a foreign language or with a non-native speaker, is intercultural undestanding important ?

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Question 8

Have you personally experienced intercultural problems either in the course of your work or outside of work ?

At workOutside work
No
Yes
I don't recall

Question 9

How would you judge the level of foreign languages amongst employees of tourism and leisure service industries in your country ?

WeakSufficientGoodVery good
1st language
2nd language

Question 10

What could be improved in your company concerning foreign languages ?

General levelProfessionnal levelCultural knowledgeWriting skills
1st language
2nd language

Question 11

What can you recommend for someone who starts working in this sector ?

Question 12

What studies did you do to practice this job ?

Question 13

Does this sector can become boring ?

Question 14

What do you like most in this sector ?

Question 15

Among these answers, what do you like most ?

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