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Customer Satisfaction Questionnaire

Dear Sir/Madam?
Thank you for choosing APsystems.
By answering all questions in the short survey, you’ll help us better understand customer needs and improve our products and services.

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Question 1

Name/Company:

Part I : Products '& Quality

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Question 2

How would you rate APsystems products?

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Question 3

How would you rate the reliability of APsystems products?

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Question 4

How would you rate the performance of our products?

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Question 5

How would you rate APsystems’ EMA online monitoring?

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Question 6

How would you rate the performance of APsystems’ ECU?

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Question 7

How would you rate APsystems’ mobile apps, including the ArrayApp and the EMA App?

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Question 8

How would you rate the response time of APsystems’ EMA?

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Part II : Branding

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Question 9

How would you rate APsystems’ brand presence in the industry?

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Part III : Service and support

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Question 10

How would you rate the APsystems sales team in meeting your needs?

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Question 11

How would you rate APsystems’ marketing support?

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Question 12

How would you rate APsystems’ pre-sales support in meeting your needs?

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Question 13

How would you rate APsystems’after-sales support in meeting your needs?

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Question 14

How would you rate the usefulness of our installation manuals and quick-start guides?

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Question 15

How would you rate APsystems’ webinar '& training?

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Question 16

How would you rate APsystems’ website and social media page?

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Part IV : Logistics

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Question 17

How would you rate our products delivery timeliness?

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Question 18

How would you rate the accuracy of quantity of our product delivery?

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Question 19

How would you rate the quality of our product packaging upon arrival?

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Part V : Price

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Question 20

From a system cost/watt perspective, how do you feel APsystems products are priced compared to MPLE competitors (e.g. Enphase, SolarEdge, etc.)?

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Question 21

How would you rate the cost-to-performance ratio of our products?

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Question 22

Other opinions and suggestions ?




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