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Customer Satisfaction Inquiry 2015

In order to help us to improve our Quality Management System, could you please offer a few minutes of your time to fill in this questionnaire ?
We thank you in advance for your support.
Please don't forget to fill in your name or your company name in order to enable us to take all your request in consideration.

Question 1

How do you rate our answers to your request for quotations regarding to : Time of answer :

Question 2

How do you rate our answers to your request for quotations regarding to : Easy understanding of our offers:

Question 3

How do you rate our answers to your request for quotations regarding to: Price:

Question 4

Would you have any suggestions or procedures that we could follow to better serve your needs?

Question 5

How do you rate our response to your delivery schedule?

Question 6

Would you have any suggestions or special requests in terms of schedule on deliveries ?

Question 7

How do you rate the quality of our documents (offer, order acknowledgment, certificate of analysis, delivery note?

Question 8

Are there any additional documents which could be supplied in future orders?

Question 9

If any improvements have to be done, could you please specifiy which ones?

Question 10

How do you rate the quality of our answers to your technical requests?

Question 11

Did you already face to some claims with the Bozel Europe products?

Question 12

If yes, how do you generally rate the quality of our claims treatment?

Question 13

And more particularly regarding to: Time of answering:

Question 14

Time of intervention (if necessary):

Question 15

Would you have any suggestions to improve our products or to have it better adapted to your needs?

Question 16

Efficiency of corrective actions:

Question 17

Would you have any comments regarding to claims treatment?

Question 18

Do you have any new products you would like to developp? If yes, please let us know.

Question 19

Does the quality of the Bozel Cored Wire meet your requirements? In term of identification/labeling of the coil:

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Question 20

In term of Wire?

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Question 21

In term of Packaging?

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Question 22

In term of Coil?

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Question 23

How would you rate the global quality of services and products supplied by Bozel Europe?

Question 24

Do you have any remarks, suggestions or ideas which could help us to improve the quality of our services and products?




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