We use cookies on this site in order to make it works, and for the traffic analysis.
You can refuse or configure cookies by purposes.
Another message from the Google Adsense consent management platform will ask you for your choices relating to the use of your personal data via cookies for advertising.
We thank you to accept cookies which makes this site work.

After Sales Service performance development

mandatory answer

Question 1

In which store you work for (Name and Country) ?

mandatory answer

Question 2

How many times by week on average do you need to be in contact with the after sales sercice ?

uncheck

mandatory answer

Question 3

How do you find the way to communicate with our service?

mandatory answer

Question 4

How do you evaluate the treatment time of your request? (4 is the most rapid answer)

uncheck

Question 5

Can you explain your previous choice

mandatory answer

Question 6

Which product category have you the most of request on ?

uncheck

mandatory answer

Question 7

Can you precise which problem os coming back the most :

Question 8

Are you satisfy with the reparation delay ?

uncheck

mandatory answer

Question 9

In the case of a spare part request, is the delay of reception suitable ?

mandatory answer

Question 10

Can you justify your previous choice

Question 11

Do you always find a solution to satisfy the customer request

uncheck

mandatory answer

Question 12

Can you justify your previous choice :

Question 13

Are some after sales service request impossible to treat ?

uncheck

mandatory answer

Question 14

If you answer "yes" to the previous question, could you please explain in which case

In your opinion, are some customer ready to pay for an after sales service ?

uncheck

mandatory answer

Question 15

Did you get any positive customer feedbacks ?

uncheck

Question 16

In your opinion, are some customer ready to pay for an after sales services ?

mandatory answer

Question 17

Can you justify your previous answer ?

Question 18

In you opinion, is the after sales service can contribuate in creating customer loyalty ?

uncheck

Question 19

Can you justify your previous answer ?

Question 20

Do you have any suggestions to improve the after sales services ?

THANK YOU VERY MUCH FOR ALL YOUR ANSWER




You too, create your online questionnaire!
It's free and easy.
Let's go!