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Customer satisfaction enquiry

In order to improve the quality of our services, we need your opinion on our services. Thank you for taking a few moments to complete this survey and for sharing your assessments with us.

mandatory answer

Question 1

Your name

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Question 2

You are

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Question 3

Why did you choose our travel agency from among all our competitors?

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Question 4

How did you book your trip?

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Question 5

To what extent do you agree with the following statements regarding our service?




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The commercial agent was friendly and helpful.
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The commercial agent was professional.
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The commercial agent met my needs.
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The commercial agent gave me all the necessary information.
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The commercial agent informed me of the full range of services offered.
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Question 6

What mode of travel did you choose for your trip?

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Question 7

Please rate the airlift offered by our agency.

Duration of landing
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Kindness and convenience of cabin crew
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Refreshment
0
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On board services
0
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Punctuality
0
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Question 8

Please evaluate the quality of the accommodation proposed by our agency.

Hotel equipment
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Quality of the room
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Quality of food
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Behaviour and services of our staff
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Cleanliness of the hotel
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Services of the hotel
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Accessibility of the hotel
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Quality of entertainment in the hotel
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Question 9

Did the travel agency offer you the following services?

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Question 10

Comment avez-vous été satisfait(e) de la qualité des services pendant votre séjour ?

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Question 11

How would you rate the overall trip and stay after your return?

0
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Question 12

What is your overall impression of:

Very BadNormal Excellent
Travel agency staff
Transportation
Accomodation
Optional Excursions
Food and refreshments

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Question 13

What is a priority for you when you choose a trip?

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Question 14

Please answer the following questions based on your own experiences.

Yes Pretty much Don't KnowNo
Did the trip meet your expectations?
Are you satisfied with our range of travel?
Is our website clear and easy to navigate?
Does all the information on our website reflect reality?
Is the value for money optimized?
Will you still be travelling with our travel agency in the future?

mandatory answer

Question 15

Is there anything you would recommend we do better next time?




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