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Incentive 2019 - Accor/IGT Management - Training - Quality

This survey is strictly confidential. Informations shared will remain between you and Accor team only.
Please detail your answers as much as possible. Be creative ;)

mandatory answer

Question 1

What is your full name and IGT email address?

mandatory answer

Question 2

You have a major role in Accor business, as your activity is at the core of the hotel lives. To your opinion, what is the role of a Team leader / Assistant Manager?

mandatory answer

Question 3

On a training perspective, what would be the best methods to make a new hired ressource autonomous and performant?

mandatory answer

Question 4

For agents already on production, what would be the best way to improve their performance? How would you evaluate it?

mandatory answer

Question 5

On a quality perspective, how would you monitor the non compliance cases and decrease them? (Detail the action plan and quality criterion)

mandatory answer

Question 6

If you could improve the current organization, what would be your suggestions? (Our common objective is to reduce SLA and escalations).

mandatory answer

Question 7

Detail your suggestions to improve processes with the current staff. Share your action plans

Thank you for your participation :)




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