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CUSTOMER SATISFACTION SURVEY

Hello,
Our desire to improve ourselves on a daily basis leads us to ask you for your opinion on Clariance.
This small questionnaire of only 10 questions will enable us to identify possible areas of improvement in our daily quality of service to all our interlocutors.
The results of this survey, if you wish, can be returned to you as well as the actions envisaged to improve our service.
We thank you in advance for your participation and wish you a great day.
The Clariance Team

mandatory answer

Question 1

Which geographical area are you located in ?

Comments

mandatory answer

Question 2

Which of the following describes your current occupation ?

Comments

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Question 3

How would you rate the global performance of Clariance this year ?

Rate us knowing that :
1 star corresponds to "not satisfied at all"
2 stars correponds to "A bit satisfied"
3 stars correponds to "Satisfied"
4 stars corresponds to "Fully satisfied"

0
uncheck

Comments

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Question 4

How would you rate the 2019 performance of the following services :

Rate us knowing that :
1 star corresponds to "not satisfied at all"
2 stars correponds to "A bit satisfied"
3 stars correponds to "Satisfied"
4 stars corresponds to "Fully satisfied"

Customer Service
0
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Sales Department
0
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Logistics Department
0
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Quality/Regulatory Affair Department
0
uncheck
Marketing Department
0
uncheck

Comments

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Question 5

What would be your satisfaction rate about the support provided to you by Clariance this year ?

Rate us knowing that :
1 star corresponds to "not satisfied at all"
2 stars correponds to "A bit satisfied"
3 stars correponds to "Satisfied"
4 stars corresponds to "Fully satisfied"

Presence in the Operating Room
0
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Order Processing
0
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Responsiveness to your questions
0
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Quality of our answers to your questions
0
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Customer complaint handling
0
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Product Training
0
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Comments

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Question 6

Do our products fit your expectations in terms of :

Rate us knowing that :
1 star corresponds to "not satisfied at all"
2 stars correponds to "A bit satisfied"
3 stars correponds to "Satisfied"
4 stars corresponds to "Fully satisfied"

Quality
0
uncheck
Safety
0
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Ease of Use
0
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Effectiveness
0
uncheck

Comments

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Question 7

What is your satisfaction rate in terms of the following documents/tools provided by Clariance ?

Rate us knowing that :
1 star corresponds to "not satisfied at all"
2 stars correponds to "A bit satisfied"
3 stars correponds to "Satisfied"
4 stars corresponds to "Fully satisfied"

Surgical Techniques
0
uncheck
Product brochures/flyers
0
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Technical information
0
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Website
0
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Clinical Datas
0
uncheck

Comments

mandatory answer

Question 8

What is your satisfaction rate regarding the following features of our product ranges?

Rate us knowing that :
1 star corresponds to "not satisfied at all"
2 stars correponds to "A bit satisfied"
3 stars correponds to "Satisfied"
4 stars corresponds to "Fully satisfied"

Correspond to the current market standards
0
uncheck
Differenciate from the Competition
0
uncheck

Comments

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Question 9

How would you describe Clariance in 3 words ?

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Question 10

Do you wish to be contacted for the follow-up of this survey? If yes, please give us your name, contact information (email as an example) and Location below.




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