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MicroStart: Satisfaction survey

mandatory answer

Question 1

Thank you to enter here your pseudonym

Question 2

At this moment I am

Self-employed

Employed

Not active

At this moment the project I contacted microStart for is :

In a development phase

In a testing phase (informal, activity cooperation, Smart)

Being formalized (VAT-number or non-profit organization)

My project provides me with an income

No longer in existence

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mandatory answer

Question 4

I want to be self-employed because

I want to be my own boss

It’s a personal ambition

I can’t find a job elsewhere

There is an opportunity

I need an extra activity to boost my income

I contacted microStart in the first place to :

Get coaching for my project (advice, training)

Get a loan

Both

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mandatory answer

Question 6

The initial reception at microStart was :

Professional (I was well guided)

Unorganized (I was wrongly guided)

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mandatory answer

Question 7

The welcome at microStart seemed :

Warm

Unpersonal

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mandatory answer

Question 8

Following my first contact or appointment at microStart :

I was referred towards another organisation

I was able to take up a training

I started the procedure to be granted a micro credit

I realised I didn’t need the microStart services

uncheck

mandatory answer

Question 9

Are you still in touch with microStart ?

Yes

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Question 10

If you answered « yes » to the previous question, why do you keep in touch with microStart ?

I started the procedure to be granted a micro credit

I get coaching for my project (meetings with experts, training…)

For both reasons

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Question 11

If you answered « no » to question 8 , why aren’t you in touch with microStart anymore?

My micro credit got refused

I didn’t need micro credit or coaching for my project (meetings with experts, training…)

I’m in touch with another credit grantor

I’m in touch with another organisation that coaches my project

I canceled my project

uncheck

Question 12

If your micro credit was refused, do you understand the reason why?

Yes, completely

More or less

No, completely not

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Question 13

If you made the choice not to apply for a microStart micro credit, then what’s the reason for that?

I didn’t want/wasn’t able to find a guarantor

The interest rate was too high

The administrative procedure would have been too time-consuming

I couldn’t assemble all the necessary documents

I didn’t need it at the time

uncheck

mandatory answer

Question 14

I think the interest rate of microStart credits is

Very favorable

Quite favorable

Quite expensive

Very expensive

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mandatory answer

Question 15

Did you make use of coaching (training, meetings with experts…) at microStart ?

Yes, collective trainings (basic management, dreamStart, kickStart, youthStart, accountancy…)

Yes, individual meetings with experts (legal, marketing, internet, financial plan…)

Yes, both

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Question 16

The advice and tools offered by the experts and/or training were

(please only answer the question if you made use of coaching)

Very practical, it still serves me

A little out of touch with reality, but useful for new ideas

Out of touch with reality, it didn’t serve me at all

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mandatory answer

Question 17

As a whole, the team (advisors, coaches) at microStart is:

Accessible

Not very available

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mandatory answer

Question 18

When it comes to legal and administrative tasks needed for the start-up/development of my business
microStart helped me out :

In writing the business plan

By reorienting me in an efficient way

In writing the statutes of my business, invoices, contracts…

By providing me insight in administration and legal matters

In nothing

mandatory answer

Question 19

How often would you say that microStart gets in touch with you to stay informed about your project?

Too often

Very often

Often

Rarely

Never

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mandatory answer

Question 20

Would you recommend microStart to someone?

Yes, for coaching

Yes, for loans

Yes for coaching and loan

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Question 21

What can microStart do to improve its services? What new services could be offered?

Question 22

What can microStart do to be better known among micro entrepreneurs like yourself? Where can microStart present itself?

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MicroStart: Satisfaction survey

Thank you to enter here your pseudonym

At this moment I am

At this moment the project I contacted microStart for is :

I want to be self-employed because

I contacted microStart in the first place to :

The initial reception at microStart was :

The welcome at microStart seemed :

Following my first contact or appointment at microStart :

Are you still in touch with microStart ?

If you answered « yes » to the previous question, why do you keep in touch with microStart ?

If you answered « no » to question 8 , why aren’t you in touch with microStart anymore?

If your micro credit was refused, do you understand the reason why?

If you made the choice not to apply for a microStart micro credit, then what’s the reason for that?

I think the interest rate of microStart credits is

Did you make use of coaching (training, meetings with experts…) at microStart ?

The advice and tools offered by the experts and/or training were

As a whole, the team (advisors, coaches) at microStart is:

When it comes to legal and administrative tasks needed for the start-up/development of my business microStart helped me out :

How often would you say that microStart gets in touch with you to stay informed about your project?

Would you recommend microStart to someone?

What can microStart do to improve its services? What new services could be offered?

What can microStart do to be better known among micro entrepreneurs like yourself? Where can microStart present itself?

When it comes to legal and administrative tasks needed for the start-up/development of my business
microStart helped me out :