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2020 CUSTOMER SATISFACTION SURVEY

Hello,
Our desire to improve ourselves on a daily basis leads us to ask you for your opinion on Clariance.
During this difficult period of worldwide pandemic virus, Clariance is still remained very active and has supported as much as possible its distributors, and HCP by maintaining its participation to congress, as well as by continuing to invest in new tools that could facilitate the access to product info (new website, redesign of its technical documents,...).
This small questionnaire will enable us to identify possible areas of improvement in our daily quality of service to all our interlocutors.
The results of this survey, if you wish and if you provide us with your name and email below, can be returned to you as well as the actions envisaged to improve our service.
We thank you in advance for your participation and wish you a great day.
Keep Safe
The Clariance Team

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Question 1

Thanks to provide us with your Name and Surname if you wish to receive the results from this survey, otherwise please enter "N/A"

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Question 2

Which geographical area are you located in ?

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Question 3

Which of the following describes your current occupation ?

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Question 4

How would you rate the global performance of Clariance this year ? (A space for comments is available below the question so you can provide us with more details about your answer).

Rate us knowing that :
1 star corresponds to "not satisfied at all"
2 stars correponds to "A bit satisfied"
3 stars correponds to "Satisfied"
4 stars corresponds to "Fully satisfied"

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Comments

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Question 5

How would you rate the performance of the following services : (A space for comments is available below the question so you can provide us with more details about your answer).

Rate us knowing that :
1 star corresponds to "not satisfied at all"
2 stars correponds to "A bit satisfied"
3 stars correponds to "Satisfied"
4 stars corresponds to "Fully satisfied"

CUSTOMER SERVICE DEPARTMENT
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SALES DEPARTMENT
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LOGISTICS DEPARTMENT
0
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QUALITY/REGULATORY AFFAIRS DEPARTMENT
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MARKETING DEPARTMENT
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Comments

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Question 6

What would be your satisfaction rate about the support provided to you by Clariance this year ? (A space for comments is available below the question so you can provide us with more details about your answer).

Rate us knowing that :
1 star corresponds to "not satisfied at all"
2 stars correponds to "A bit satisfied"
3 stars correponds to "Satisfied"
4 stars corresponds to "Fully satisfied"

PRESENCE IN THE OR
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ORDERING PROCESS
0
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RESPONSIVENESS TO YOUR QUESTIONS
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QUALITY OF OUR ANSWERS TO YOUR QUESTIONS
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CUSTOMER COMPLAINT HANDLING
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PRODUCT TRAINING
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Question 7

Do our products fit your expectations in terms of : (A space for comments is available below the question so you can provide us with more details about your answer).

Rate us knowing that :
1 star corresponds to "not satisfied at all"
2 stars correponds to "A bit satisfied"
3 stars correponds to "Satisfied"
4 stars corresponds to "Fully satisfied"

QUALITY
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SAFETY
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EASE OF USE
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EFFECTIVENESS
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Question 8

What is your satisfaction rate in terms of the following documents and new tools provided by Clariance (new website : https://www.clariance-spine.com/int/ )? (A space for comments is available below the question so you can provide us with more details about your answer).

Rate us knowing that :
1 star corresponds to "not satisfied at all"
2 stars correponds to "A bit satisfied"
3 stars correponds to "Satisfied"
4 stars corresponds to "Fully satisfied"

SURGICAL TECHNIQUES
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PRODUCT BROCHURES/FLYERS
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TECHNICAL INFORMATION
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WEBSITE
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CLINICAL DATAS
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Question 9

What is your satisfaction rate regarding the following features of our product ranges? (A space for comments is available below the question so you can provide us with more details about your answer).

Rate us knowing that :
1 star corresponds to "not satisfied at all"
2 stars correponds to "A bit satisfied"
3 stars correponds to "Satisfied"
4 stars corresponds to "Fully satisfied"

CORRESPONDS TO THE CURRENT MARKET STANDARDS
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DIFFERENTIATE FROM THE COMPETITION
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Question 10

What new tools, not provided by Clariance, would seems useful to you to optimize the use of our products ranges?

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Question 11

How would you describe Clariance in 3 words ?

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Question 12

2020 will have been a difficult year (restriction access to OR, Restricted business travels,…) which has impacted the relationship, the sharing,…
How would you rate the presence of Clariance team next to you during the 1st lockdown period ? (A space for comments is available below the question so you can provide us with more details about your answer).

Rate us knowing that :
1 star corresponds to "not satisfied at all"
2 stars correponds to "A bit satisfied"
3 stars correponds to "Satisfied"
4 stars corresponds to "Fully satisfied"

0
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Comments

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Question 13

What would you have liked Clariance to do more to support you more efficiently during that difficult period?

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Question 14

Do you wish to be contacted for the follow-up of this survey? If yes, please give us in comments below your name, contact information (email as an example) and Location.

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