SURVEY FOR EMPLOYES FROM THE SECTOR «SERVICE TO PERSON»

Dear Sir, Madam,

The questionnaire in which you are going to participate was created as part of a final thesis writing that addresses to the employees working in the field of “service to person” in particular in regard to the working day / shift check-in aspects and the method used.
As a professional in the field, I invite you to answer to the following questions. Your responses will only be used for statistic purposes in a completely anonymous manner.

Thanks you in advance for your collaboration.

mandatory answer

Question 1

Please enter a pseudonym

mandatory answer

Question 2

Which duty are you in charge of? (many answers possible)

House keeping (cleaning)

Meals cooking

Social worker

Body hygiene and dressing

Accompanying people on their travels (pleasant walks, mobility and transport aid, shopping, appointment.. )

Health care assistance (preparation of medication, changing bandage,...)

Small gardening tasks

Small maintenance tasks

Other (pls. mention):

Comments

mandatory answer

Question 3

Which status do you work under? (many answers possible)

Main work

Secondary employment (part-time employment)

Volunteering

Student/trainee

Other (pls. mention):

Comments

mandatory answer

Question 4

Since how long are you working in the “service to person” sector?

mandatory answer

Question 5

How many people work in your company?

mandatory answer

Question 6

Which equipment do you use to notify your intervention starting and ending time (pointing) when working “on-site”? (many answers possible)

Electronic badger (mobile phone, tablet...)

Toll-free number (non-surcharged call from a land-line)

Intranet, mobile app.

Badge

Scorecard (paper format)

Customer' counter-signature

No pointing, simple regular report to the management (weekly or daily)

Other (pls. mention):

Comments

mandatory answer

Question 7

When was this system implemented?

mandatory answer

Question 8

Did you have any suspicions or fears when starting to use this system? (many answers possible)

Fear of changes

Fear of not knowing how to use this new system (uncomfortable with computers and new technologies)

Lack of confidence in this new system, doubts about its effectiveness

Doubt on the real need of setting up such a system

Unnecessary additional cost on the ground of innovative technology

Feeling of “tracking” due to the lack of confidence from by the hierarchy

Fear of mistakes and their consequences

No reluctance or fear

Other (pls. Give details):

Comments

mandatory answer

Question 9

Have you been trained for the use of this scoring/pointing system?

mandatory answer

Question 10

Do you have any problems using your scoring/pointing system?

Question 11

If so, which ones? Please specify:

Question 12

How do you address problems with using your scoring/pointing system?
Please specify:

mandatory answer

Question 13

What do you think is the downside of self-management? (several possible answers)

Tracking time during the interventions as well as outside between each appointment (feeling monitored, lack of trust from the hierarchy)

Technical problem(s) and/or failure (badge, mobile pointer, lack of network ...)

No downside

Other specify:

Comments

Question 15

What do you think need to be improved for better self-management efficiency?
Describe please:

mandatory answer

Question 16

On a scale of 0 to 5, how would you rate the effectiveness of the system?

uncheck

mandatory answer

Question 17

What kind of support do you use to coordinate between different services/departments and tasks performed to one person? (Doctors, house keeper, nurse...)
Describe please:

mandatory answer

Question 18

Overall, are you satisfied with your self-management system?

mandatory answer

Question 19

You are

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Question 20

How old are you?

mandatory answer

Question 21

Where is your reporting office located?
Please specify:

mandatory answer

Question 22

Where is your head office located?
Please specify:

Thanks
Thank you very much for your answers and for the time you gave me.

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SURVEY FOR EMPLOYES FROM THE SECTOR «SERVICE TO PERSON»

Please enter a pseudonym

Which duty are you in charge of? (many answers possible)

Which status do you work under? (many answers possible)

Since how long are you working in the “service to person” sector?

How many people work in your company?

Which equipment do you use to notify your intervention starting and ending time (pointing) when working “on-site”? (many answers possible)

When was this system implemented?

Did you have any suspicions or fears when starting to use this system? (many answers possible)

Have you been trained for the use of this scoring/pointing system?

Do you have any problems using your scoring/pointing system?

If so, which ones? Please specify:

How do you address problems with using your scoring/pointing system?Please specify:

What do you think is the downside of self-management? (several possible answers)

What do you see as benefits using self-management? (several possible answers)

What do you think need to be improved for better self-management efficiency?Describe please:

On a scale of 0 to 5, how would you rate the effectiveness of the system?

What kind of support do you use to coordinate between different services/departments and tasks performed to one person? (Doctors, house keeper, nurse...)Describe please:

Overall, are you satisfied with your self-management system?

You are

How old are you?

Where is your reporting office located?Please specify:

Where is your head office located?Please specify:

How do you address problems with using your scoring/pointing system?
Please specify:

What do you think need to be improved for better self-management efficiency?
Describe please:

What kind of support do you use to coordinate between different services/departments and tasks performed to one person? (Doctors, house keeper, nurse...)
Describe please:

Where is your reporting office located?
Please specify:

Where is your head office located?
Please specify: