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BD Satisfaction Survey - NEXTPHARMA Limay

In order to improve our Partnership and strengthen our relationship between Limay and Business Development Team, I would like to ask you to answer some questions about Limay's Satisfaction.
Many thanks in advance for the time used to answer it and for your advices and feed-backs to make Limay stronger for success in 2021 !

mandatory answer

Question 1

Name '& Surname

General Impression:

Question 2

Based on your last visit to the site, how would you describe the Limay site to a new prospect?

Question 3

What information would you need to get to know the Limay site better?

Question 4

What information / support would you need to make the Limay site better known ?

Focus on the Development part:

Question 5

What was for you the worst experience of RFQ (product name and year) with Limay and why?

Question 6

Based on your knowledge of the market, what do you think is the best business orientation that Limay should strategically take on liquid forms?

Question 7

What do you think is the main strength of the Limay team in responding to a new RFQ?

You can use a same priority level only once

ChoicePriority
Responsiveness (= ability to respect the customer dead-line)
Creativity (= ability to propose alternative solutions)
Precision of the offer (= ability to identify product specificities and to respond precisely to demand)
Other (s) to be specified : …….

Comments

Question 8

Finally, if you had to Describe the current Limay Development team, in a nutshell, which one would you choose?

Question 9

Rate your relationship with the Dev team from 1 (very dissatisfied) to 10 (perfection), how would you rate your relationship ?

0
uncheck

Focus on the Daily Customer Relation part:

Question 10

What was the most difficult situation for you to manage with one of Limay's clients and why?

Question 11

What do you think is the main strength of the Limay Customer Service team in responding to customer requests?

You can use a same priority level only once

ChoicePriority
Precision of the response provided (= ability to transmit all the elements necessary to argue with the customer)
Responsiveness (= ability to quickly transmit the 1st response elements)
Customer orientation (= ability to always want to satisfy the customer and anticipate his requests)
Other (s) to be specified : …………….

Comments

Question 12

What do you think is the main point for improvement by the Limay Customer Service team?

You can use a same priority level only once

ChoicePriority
Imprecision of the response elements
Response time
Lack of anticipation
Other (specify) : ……………….

Comments

Question 13

Finally, if you had to Describe the Limay Customer Service team in one word, which one would you choose?

Question 14

How would you rate your relationship with Limay Customer Service from 1 to 10?

0
uncheck

Conclusions:

Question 15

What are the strengths of the Limay site for you?

Question 16

What do you see as the areas for improvement of the Limay Site?

Question 17

Finally, how do you explain that no new product has been signed in Limay for more than 5 years?




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