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Survey on customer satisfaction - sofico telecom network

The purpose of this survey is to understand how the needs of our customers are met by the current services that are proposed by SOFICO in order to measure the degree of satisfaction of our customers and initiate the necessary process for improvement.

mandatory answer

Question 1

Thank you to enter here your pseudonym

Question 2

Please fill in your complete contact details- if you prefer to remain anonymous, don't mention anything.

mandatory answer

Question 3

What is according to you the level of visibility of SOFICO as a telecommunication operator ?

0= very weak - 1=weak - 2=satisfactory - 3=good - 4=very good

01234
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Comments

mandatory answer

Question 4

How would you evaluate the commercial service of SOFICO ?

0= very weak - 1=weak - 2=satisfactory - 3=good - 4=very good

01234
Global evaluation
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Diversity of the offer of services
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Adequation of the services with your needs
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Commercial information on the services
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Quality of the sites survey
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Reactivity to the request for quotation
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Level of prices
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Comments

mandatory answer

Question 5

What new services would you like SOFICO to offer to their cutsomers ?

mandatory answer

Question 6

How would you evaluate the technical service of SOFICO about the commissioning of the new network connections ?

0= very weak - 1=weak - 2=satisfactory - 3=good - 4=very good

01234
Global evaluation
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Respect of the deadline for delivery of the services
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Quality of the Project Management
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Level of information to the customers during project
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Commissioning tests
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Comments

mandatory answer

Question 7

How would you evaluate the technical service of SOFICO about maintenance ?

0= very weak - 1=weak - 2=satisfactory - 3=good - 4=very good

01234
Global evaluation
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Information to the customers prior to intervention
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Quality of the helpdesk
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Respect of the maximum time to restore MTTR
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Respect of the SLA
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Comments




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