ELIXENS FRANCE client satisfaction survey

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Question 1

Name of your Company

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Question 2

Overall assessment for our products '& services

1 = not pleased at all; 10 = very pleased

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Question 3

Frequency of our sales manager's visits

1 = not enough; 5 = ideal

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Question 4

Our capacity to manage your requirements

1 = not satisfactory; 5 = ideal

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Question 5

Delay in responding to your urgent enquiries

1 = too slow; 5 = ideal

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Question 6

General assessment of our samples and technical solutions

1 = not satisfactory; 5 = ideal

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Question 7

Overall managment of your orders

1 = not satisfactory; 5 = ideal

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Question 8

Respecting scheduled delivery dates

1 = not satisfactory; 5 = ideal

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Question 9

Conformity of delivered products to proposed samples or previous order

1 = not satisfactory; 5 = ideal

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Question 10

Overall assessment of our different services (Regulation, Technical, Marketing, R'&D)

1 = not satisfactory; 5 = ideal

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Question 11

Provision of technical documents

1 = not satisfactory; 5 = ideal

Question 12

Marketing supports that accompany our samples (if relevant)

1 = not satisfactory; 5 = ideal

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Question 13

In general, regarding the last few years, how do you consider our global services ?

Question 14

Please state any comments and tips that may permit us to increase client satisfaction

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Question 15

Please state your job position in the company

Question 16

If you enter your name here-below we will keep your contact as a reference for our future Client Satisfaction Surveys.