DumaTel Wireless Survey Questionaire
mandatory answer
Question 1
Demographics
mandatory answer
Question 2
Make and assessment of the customers earnings
mandatory answer
Question 3
Select and area where the Survey is being done. Only one choice is allowed.
mandatory answer
Question 4
Select the Gender of the person.
Household
mandatory answer
Question 5
This questions determines the data capacity and speed required at a household.
mandatory answer
Question 6
Determine the clients access and connectivity options
mandatory answer
Question 7
Devices that can access Internet can include: PC, laptop, Smart TV, Media Player, Mobile Phone, Game Console. This helps Duma determine the customer user experience.
Device Details
Question 8
This helps Duma determine the customer user experience and the Customer pocket spend on Data.
mandatory answer
Question 9
This question helps determine the clients pocket spend.
mandatory answer
Question 10
This question helps determine the clients ability to spend.
Internet Activity
mandatory answer
Question 11
Internet activity determines how long a customer users the Internet. It helps with the design of products.
Comments
mandatory answer
Question 12
Multiple selection question. More than one answer allowed.
Comments
mandatory answer
Question 13
Multiple selection question. More than one answer allowed.
Comments
mandatory answer
Question 14
This question determines the customers current user experience. A zero score means no Internet.
0 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | ||
uncheck
|
Comments
mandatory answer
Question 15
Rate your Service Provider. Comments can be provided
0 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | ||
Safaricom |
uncheck
| |||||||||
Airtel |
uncheck
| |||||||||
Telkom |
uncheck
| |||||||||
JTL |
uncheck
| |||||||||
Zuku |
uncheck
| |||||||||
Other Service Provider |
uncheck
|
Comments
mandatory answer
Question 16
Is the customer getting value for money? Comments can be provided.
Safaricom 0 |
uncheck
| |||||
Airtel 0 |
uncheck
| |||||
Telkom 0 |
uncheck
| |||||
JTL 0 |
uncheck
| |||||
Zuku 0 |
uncheck
|
Comments
mandatory answer
Question 17
If given a choice what priority would you put to the options presented.
Comments
mandatory answer
Question 18
This is a Trivia question to see if the customer understands the difference.
Comments
mandatory answer
Question 19
This question is gain customers understanding?
Comments
mandatory answer
Question 20
Question designed to gain understanding of customer
Comments
mandatory answer
Question 21
Comments
mandatory answer
Question 22
Question designed to gain customers opinion about WIFI.
Comments
mandatory answer
Question 23
Question designed to gain customers opinion about WIFI.
mandatory answer
Question 24
This question is designed to understand clients behavior
Comments
mandatory answer
Question 25
This question is designed to understand clients behavior
Never 0 |
uncheck
| |||||
Sometimes 0 |
uncheck
| |||||
Frequently 0 |
uncheck
| |||||
Its replaced my Satellite Subscription 0 |
uncheck
|
mandatory answer
Question 26
This question is designed to understand clients behavior
Comments
mandatory answer
Question 27
Question 28
Consent
mandatory answer
Question 29
This question is designed to understand clients behavior
Comments