DumaTel Wireless Service Questionaire

DumaTel Wireless Survey Questionaire

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Identification

Survey Reference (Insert a First Name only)

Demographics

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Question 1

Customer Profile

Make and assessment of the customers earnings

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Question 2

Survey Area

Select and area where the Survey is being done. Only one choice is allowed.

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Question 3

Gender

Select the Gender of the person.

Household

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Question 4

How many people reside in the current dwelling?

This questions determines the data capacity and speed required at a household.

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Question 5

Do you currently have Internet access at this location?

Determine the clients access and connectivity options

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Question 6

How many devices can access the Internet from this location?

Devices that can access Internet can include: PC, laptop, Smart TV, Media Player, Mobile Phone, Game Console. This helps Duma determine the customer user experience.

Device Details

Question 7

What type of Mobile Device do you use?

This helps Duma determine the customer user experience and the Customer pocket spend on Data.

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Question 8

Type of Mobile Device

This question helps determine the clients pocket spend.

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Question 9

What is your device capability?

This question helps determine the clients ability to spend.

Internet Activity

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Question 10

What type of Internet User are you?

Internet activity determines how long a customer users the Internet. It helps with the design of products.

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Comments

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Question 11

What do you use the Internet mainly for?

Multiple selection question. More than one answer allowed.

Comments

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Question 12

Which Social Media Apps do use?

Multiple selection question. More than one answer allowed.

Comments

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Question 13

How would you rate your current Internet Experience?

This question determines the customers current user experience. A zero score means no Internet.

012345678
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Comments

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Question 14

How would you rate your Service Provider?

Rate your Service Provider. Comments can be provided

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Safaricom
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Airtel
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Telkom
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JTL
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Zuku
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Other Service Provider
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Comments

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Question 15

Does your Service Provider give you value for money?

Is the customer getting value for money? Comments can be provided.

Safaricom
0
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Airtel
0
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Telkom
0
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JTL
0
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Zuku
0
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Comments

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Question 16

What matters more to you?

If given a choice what priority would you put to the options presented.

Comments

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Question 17

Which do you think is faster - 10Mbs Fiber Connection or 10Mbs Wireless Connection?

This is a Trivia question to see if the customer understands the difference.

Comments

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Question 18

Do you know what contention or bandwidth sharing is?

This question is gain customers understanding?

Comments

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Question 19

Can you tell me the difference between 3G and 4G

Question designed to gain understanding of customer

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Comments

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Question 20

What is your opinion about WIFI?

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Comments

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Question 21

If WIFI was available would you use it?

Question designed to gain customers opinion about WIFI.

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Comments

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Question 22

How often do you switch to a WIFI network?

Question designed to gain customers opinion about WIFI.

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Question 23

What Video Streaming Service do you use?

This question is designed to understand clients behavior

Comments

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Question 24

How often do you use Streaming services?

This question is designed to understand clients behavior

Never
0
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Sometimes
0
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Frequently
0
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Its replaced my Satellite Subscription
0
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Question 25

Does the resolution matter to you?

This question is designed to understand clients behavior

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Comments

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Question 26

Have you heard of DumaTel?

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Question 27

Can we contact you in the future on our offering?

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Consent

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Question 28

Do I have your consent to contact you in the future?

This question is designed to understand clients behavior

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Comments




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