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CUSTOMER SATISFACTION SURVEY

Dear customer,
Your opinion expressed through this questionnaire, on our services carried out for you, serves as a basis for the improvement of our quality management system.
We thank you in advance for taking a few moments to complete it.
Best regards,
The Micro-Sud teams

mandatory answer

Question 1

Name of surveyed company please?

1- Business relationship

Are you satisfied with:

mandatory answer

Question 2

- Your relationship with our team

Very Satisfied
Satisfied
Dissatisfied (tell us why please)
Very Dissatisfied (tell us why please)

Comments

mandatory answer

Question 3

- Our advice following your consultation

Very Satisfied
Satisfied
Dissatisfied (tell us why please)
Very Dissatisfied (tell us why please)

Comments

mandatory answer

Question 4

- Our deadline for submitting an offer

Very Satisfied
Satisfied
Dissatisfied (tell us why please)
Very Dissatisfied (tell us why please)

Comments

mandatory answer

Question 5

- The quality and relevance of our offer to your needs

Very Satisfied
Satisfied
Dissatisfied (tell us why please)
Very Dissatisfied (tell us why please)

Comments

mandatory answer

Question 6

- Our reactivity in processing your orders

Very Satisfied
Satisfied
Dissatisfied (tell us why please)
Very Dissatisfied (tell us why please)

Comments

2- Products

Are you satisfied with:

mandatory answer

Question 7

- Our follow-up of the current business

Very Satisfied
Satisfied
Dissatisfied (tell us why please)
Very Dissatisfied (tell us why please)

Comments

mandatory answer

Question 8

- The quality of our products

Very Satisfied
Satisfied
Dissatisfied (tell us why please)
Very Dissatisfied (tell us why please)

Comments

mandatory answer

Question 9

- Respect of the delivery times

Very Satisfied
Satisfied
Dissatisfied (tell us why please)
Very Dissatisfied (tell us why please)

Comments

3- Subcontracting rank 2 (mandatory or free)

Are you satisfied with:

Question 10

- Our management of subcontracting (communication, claims, litigation, ...)

Very Satisfied
Satisfied
Dissatisfied (tell us why please)
Very Dissatisfied (tell us why please)

4- Deliveries

Are you satisfied with:

mandatory answer

Question 11

- The conformity of the packages received by you (quantity, reference, state of the packaging, identification...)

Very Satisfied
Satisfied
Dissatisfied (tell us why please)
Very Dissatisfied (tell us why please)

Comments

5- Billing

Are you satisfied with:

mandatory answer

Question 12

- The conformity of invoices received

Very Satisfied
Satisfied
Dissatisfied (tell us why please)
Very Dissatisfied (tell us why please)

Comments

6- Litigation - customer complaints

Are you satisfied with:

mandatory answer

Question 13

- Our availability and responsiveness to your requests

Very Satisfied
Satisfied
Dissatisfied (tell us why please)
Very Dissatisfied (tell us why please)

Comments

mandatory answer

Question 14

- The treatment of your possible litigations or claims

Very Satisfied
Satisfied
Dissatisfied (tell us why please)
Very Dissatisfied (tell us why please)

Comments

7- Media

Are you satisfied with:

Question 15

- Our website

Very Satisfied
Satisfied
Dissatisfied (tell us why please)
Very Dissatisfied (tell us why please)

Question 16

- Our paper brochure

Very Satisfied
Satisfied
Dissatisfied (tell us why please)
Very Dissatisfied (tell us why please)

mandatory answer

Question 17

- Our telephone reception

Very Satisfied
Satisfied
Dissatisfied (tell us why please)
Very Dissatisfied (tell us why please)

Comments

8- If you use other suppliers in the same sector of activity as Micro-Sud:

mandatory answer

Question 18

How do you rate Micro-Sud compared to them?

Much better
Better
Rather less good
Much less good

mandatory answer

Question 19

What are the strengths of Micro-Sud compared with the other suppliers you use?

mandatory answer

Question 20

What are the weak points of Micro-Sud compared to the other suppliers you use?

OVERALL SATISFACTION

mandatory answer

Question 21

Overall, are you satisfied with the products and services of Micro-Sud?

Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied

Comments

mandatory answer

Question 22

Can you rate Micro-Sud on a scale of 1 to 10 please?




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