Refurbished EIL/BCS/008 V1

mandatory answer

Question 1

Thank you to enter here your Name

Question 2

How much time did you spend on reading the new EIL/BCS/008 ?

Question 3

Compared to the last version, was it more clear for you ? Explain why.

Question 4

To your mind, are all the appendices necessary ? If not, explain why ?

Question 5

Do you think checklists would help you to not forget anything in a situation of hurry?

Question 6

How many crisis structures are deployed during a major rail accident ?

Question 7

What is the name of the senior on site leader appointed by SNCF Reseau in the case of a major rail accident happening in France ?

Question 8

Which classification is given to a major rail accident in the EIL/BCS/0043 - The Eurostar Guide to disruption management ?

Question 9

Who is in charge for opening a call centre to answer families and relatives calls following the Major Rail Accident for English speakers ?

Question 10

Wil the Infrastructure Manager be on site if a major rail accident happens ?

Question 11

Who are the four main actors dealing with the accident management?

Question 12

Which EIL entities could be on site in the next hours following the accident ? (Pick the right answers)

Question 13

Who is responsible for activating the Dark Site ?

Question 14

With whom the Dedicated accident MIC (with the help of the Dedicated Accident DOC if needed) must ensure the liaison in case of a major rail accident occurring in France ?

Question 15

If the accident happens in France, who will coordinate casualty information ?

Question 16

Throughout the recovery plan, who is responsible for informing Infrastructure Managers concerned about the accident ?

Question 17

May the DLM be relieved of responsibility ?

Question 18

In France or in Belgium, who will assume the role of TOLO ?

Question 19

If the accident happens in Belgium, who will be contacted immediately by the Dedicated Accident MIC?

Question 20

In the UK, who arranges for the TOLO?

Question 21

Who decides with the TOLO the likely outcome in both operational and technical terms for the set ?

Question 22

Who is responsible for taking calls from relatives until a formal handover is made to Kenyon ?

Question 23

Who activates the Incident Care Team?

Question 24

Who is responsible for activating Kenyon services ?

Question 25

Which one of these cannot be carried out by Kenyon ?

Question 26

How much time does Kenyon take to open its call centre after having been activated by Eurostar?

Question 27

In the case of an accident occurring in France, who answers calls from French-speaking casualties families and relatives ?

Question 28

In the case of a Major Rail Accident happening in Belgium, in which case Eurostar must NOT activate immediately Kenyon call centre ?

Question 29

Who must be send on site by EIL Press Team to deliver statements on behalf of Eurostar?

Question 30

Who is responsible for contacting key government and ministry contacts in FR, UK and BE before news starts to reach them ?

Question 31

Concerning enquiries, what is the name of UK National Security Authority (independent from railway industry) ?

Question 32

Who is responsible for contacting one of EIL legals after a major rail accident occurs ?

Question 33

Who is the Traffic Control Manager ?

Question 34

If the accident happens at TMI, who is supposed to be the RIO?