We use cookies on this site in order to make it works, and for the traffic analysis.
You can refuse or configure cookies by purposes.
Another message from the Google Adsense consent management platform will ask you for your choices relating to the use of your personal data via cookies for advertising.
We thank you to accept cookies which makes this site work.

FR EN

Create your questionnaire: online, free and easy

HOME
CREATE
ANSWER
RESULTS
MANAGE
PRO ACCOUNT
A QUESTION?

Let's go for the second round :)

mandatory answer

Question 1

Thank you to enter here your pseudonym

mandatory answer

Question 2

What is important when we help a user?

Show him that we care about him and solve his problem

Reply as fast as possible no matter if we don't pay attention to details

Repeat the same questions in order to be sure of the situation

uncheck

mandatory answer

Question 3

Why is it important to use the appropriate type of issue for each tickets?

To gather data about users complaints and to make actions based on these data

To divide our users per groups and have different groups of users

I don't know why

uncheck

mandatory answer

Question 4

Should I enter the user ID in the ticket field if I have it?

Yes, it's important for users tags

I don't know

uncheck

mandatory answer

Question 5

When escalating a ticket, what should I do?

I should summarize the user's issue in the internal note and give all the needed details in order to investigate the issue

If the ticket is in English, I don't have to explain what is it about since everything is written

I have to write an internal note only if the ticket is in a language other than English

In the Internal note, I should just write what I would like, without any details

uncheck

mandatory answer

Question 6

What should I do when I have to deal with a ticket? (multiple choices)

Read the ticket

Check if I have the user's ID and if the type of issue is selected

Check if the user doesn't already have other tickets with the same topic

Check the thread to avoid asking the same questions

mandatory answer

Question 7

Is it possible to support all your friends matches even if you are not on the same serve?

Yes

I don't know

uncheck

mandatory answer

Question 8

In order to be polite as much as possible, I have to'… (multiple choices)

Propose him to always ask for me when he has a problem

To personalize the ticket with the name of the manager

Ask the user about his interests

To personalize the ticket with the name of the manager

Question 9

What should I do if the name of the user is not available in the ticket? (multiple choices)

I should check in the dashboard if his '“real'” name is written

I should say '“Hi Manager'”

I should just say '“Hi'”

I should invent a name

Can I check the user spending history in the dashboard?

Yes

I don't know

uncheck

mandatory answer

Question 11

According to our Policy, can I give the tokens to a user who is complaining that he has lost 2 tokens on an auction, but he doesn't have any screenshot, and it's his first ticket?

Yes

I don't know

uncheck

mandatory answer

Question 12

When I have a ticket from a user who is complaining about an offer, what should I do first?

Ask him to contact the offer provider because the offer provider is the only one able to track his activity

Promise him that he will get the tokens

Give him a compensation for the inconvenience

I should contact the offer provider right now

uncheck

mandatory answer

Question 13

If a user is in a negative token balance, according to our Policy, I should:

Use the macro that we have

Offer him a compensation to help him

Add enough tokens to reset his balance

I don't know

uncheck

mandatory answer

Question 14

When a user is asking for a refund, what should I do first:

Check the dashboard if he hasn't spent the tokens and the refund is still possible

Escalate the issue

Ask him to contact the payment provider

uncheck

mandatory answer

Question 15

Which menu contains '“Achievements'” tab?

Squad

Manager

Ground

Club

uncheck

mandatory answer

Question 16

WNG auto-substitution is substituting which player?

DMR

uncheck

You too, create your online questionnaire!
It's free and easy.

Let's go!

▲

Your questionnaires

Create
Answer
Results
Manage
Pro account

Questionnaire templates

Organize a party or a night out
Send a quiz
Customer satisfaction survey
Market study / Poll
Skills assessment / Evaluation

Employee satisfaction survey
User satisfaction survey

Report an inappropriate content - Legal notice - GTU - GTCS - Site plan - FAQ - Contact us