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Welcome to Galeries Lafayette

Our object is to gather your remarks and propositions concerning how your groups are welcomed in the store.

mandatory answer

Question 1

What is lacking in how your group is welcomed within Galeries Lafayette and that is important for you and your group?

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Question 2

Within the options listed below, what items seem indispensable for a successful in-store visit ?

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Question 3

What is missing for your groups in the waiting areas situated in the International Zones that you find important for you and your groups ?

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Question 4

Among the points listed below, what do you find to be important features of a good waiting area ? (List the items in order, from most important to least important, based on your client's expectations

You can use a same priority level only once

ChoicePriority
A place to rest
A place to enjoy entertainment
An aera dedicated to cultural information and education
A place to refreshments

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Question 5

What do you find missing in Galeries Lafayette’'s offer to your clients ?

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Question 6

How can we make our customer service better ? What is missing in terms of customer service that you and your clients find important ?

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Question 7

Do your clients wish to be assisted by our vendors / sales staff or do they prefer to shop independently in the store ?

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Question 8

What do you find missing or needed in the Tax Free area that is important to you and your clients ?

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Question 9

What is needed today in the Tax Free waiting lines (queue) that is important for your clients?

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Question 10

From within the list below, which points seem necessary to make the waiting lines move faster ? (List the items in order, from most important to least important, based on your client's expectations )

ChoicePriority
To have the waiting time shown or announced
More dedicated personnel
More comfort
Entertainment

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Question 11

What is missing today in GL's restaurants and food services offer ?

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Question 12

Within the list below, what items are needed for a successfully-run refreshment area ?
(List the items in order, from most important to least important, based on your client's expectations )

You can use a same priority level only once

ChoicePriority
The speed of service
The choice of different cuisines
The capacity to hold large groups
The price

Question 13

Apart from the number of restrooms available, do you have any particular expectations concerning the restrooms?

mandatory answer

Question 14

Have you come across any problems in the store that you wish to see changed?




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