Customer Satisfaction Questionnaire - Socom

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Question 1

Thank you to enter here your Name/Function/Firm

PRODUCT OFFER

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Question 2

Are you satisfied with the broadness of our range of product ? (chemical anchors, crusher backing resin, collage system)

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Question 3

Are you satisfied with the information received regarding our range of products ? (new approvals, change of products, new products, ...)

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Question 4

Are you pleased with the expiry date of our products ?

Question 5

Please describe the product of your dreams :

SALES SUPPORT

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Question 6

Are you satisfied with our reactivity to deal with your queries ? (price offer, various queries, ...)

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Question 7

Are you satisfied with the clarity of our answers ?

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Question 8

Are you satisfied with the reachability of your contact at Socom ?

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Question 9

Are you satisfied with the frequency of our meetings ?

Question 10

Please explain how we could improve our sales support if need be :

Question 11

MARKETING

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Question 12

Are you satisfied with the communication Tools we can offer you upon request ? (posters, flyers, videos, ...)

Question 13

Please explain how we can improve on our marketing support :

QUALITY

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Question 14

Are you satisfied with the global quality level of our products ?

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Question 15

Are you satisfied with the way we deal with non-compliant products ?

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Question 16

Are you satisfied with our level of knowledge in terms of product safety ? (MSDS, Health and Safety marking, ...)

Question 17

Please explain how we can improve on our quality service :

TECHNICAL SUPPORT

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Question 18

Are you pleased with our technical training for your sales force ?

Question 19

Please explain how we can improve upon our technical support :

ORDER'S ADMINISTRATION

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Question 20

Are you pleased with our reactivity to send the acknowledgement order ?

Question 21

Please explain how we can improve upon our sales order administration :

ORDER DELIVERIES

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Question 22

Are you pleased with the lead-time given on your orders ?

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Question 23

Are you satisfied with the transport companies we use to deliver your goods ? (transport companie used, film wraping, packaging, ...)

Question 24

Please explain how we can improve upon your deliveries :

The Overall Impression of SOCOM

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Question 25

Do you consider that Socom listen to its customers needs ?

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Question 26

Do you consider that Socom to be an innovative company ?

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Question 27

Do you consider Socom to be a reliable company ?

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Question 28

Please grade Socom from 1 to 4 (4 being the best score)