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Customer Satisfaction Inquiry 2015

In order to help us to improve our Quality Management System, could you please offer a few minutes of your time to fill in this questionnaire?
Please don't forget to fill in your name or the name of your company in order to enable us to take all your requests or remarks in consideration.
Answer for the 2nd of February at the latest. With thanks.

mandatory answer

Question 1

Thank you to enter here your pseudonym

Question 2

How do you rate our answers to your requests for quotations regarding to:
Time of answer:

Question 3

Regarding to Understanding of our offers:

Question 4

Regarding to Price:

Question 5

Would you have any suggestions of procédures that we could follow to better serve your needs ?

Question 6

How do you rate our response to your delivery Schedule ?

Question 7

Would you have any suggestions or special requests in terms of Schedule on deliveries ?

Question 8

How do you rate the quality of our documents (offer, order acknowledgment, certificate of analysis, delivery note) ?

Question 9

Are there any additional documents which could be supplied in future orders ?

Question 10

If any improvements have to be done, could you please specify which ones?

Question 11

How do you rate the quality of our answers to your technical requests ?

Question 12

Did you already face to some claims with the Bozel Europe products?

Question 13

If yes, how do you generally rate the quality of our claims treatment?

Question 14

And more particularly regarding to:
Time of Answering

Question 15

Regarding to Time of intervention (if necessary):

Question 16

Regarding to Efficiency of corrective actions:

Question 17

Would you have any comments regarding to claims treatment?

Question 18

Do you have any new products you would like to develop? If yes, please let us know.

Question 19

Does the quality of the Bozel Cored Wire mmeet your requirements?
The evaluation scale is the following: "10" corresponds to very high satisfaction and "0" corresponds to a very high dissatisfaction.
In terms of Identification/Labeling of the coil

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Question 20

In terms of Wire:

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Question 21

In terms of Packaging:

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Question 22

In terms of Coil:

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Question 23

Would you have any suggestions to improve our products or to have if better adapted to your needs?

Question 24

How would you rate the global quality of services and products supplied by the Bozel Europe entity?

Question 25

Do you have any remarks, suggestions or ideas which could help us to improve the quality of our services and products?




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