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Loyalty questionnaire - Casino Antibes Badine - July 2013

As part of a study on the client retention in Casino group, I will ask you some questions about your satisfaction level of this store.

mandatory answer

Question 1

Thank you to enter here your pseudonym

mandatory answer

Question 2

Who often do you come here?

uncheck

mandatory answer

Question 3

Are you usually a loyal customer ?

uncheck

mandatory answer

Question 4

Do you have the loyalty card of the supermarket?

uncheck

mandatory answer

Question 5

If you don’t have the loyalty card, are you interested?

uncheck

mandatory answer

Question 6

If you're not, why ?

mandatory answer

Question 7

Do you know how the card is running?

mandatory answer

Question 8

What are your expatiations of a loyalty card?

mandatory answer

Question 9

Do you prefer points card or an account card ?

uncheck

mandatory answer

Question 10

What are for you important points that will make you come back ? (3 max)

mandatory answer

Question 11

What can make you not coming back ? (3max)

mandatory answer

Question 12

What are the other supermarkets you visit? (2max)

mandatory answer

Question 13

What is your global satisfaction of the store ?

mandatory answer

Question 14

Are you a man/woman?

uncheck

mandatory answer

Question 15

What is your age?

uncheck

mandatory answer

Question 16

Something to add ?




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