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CST Questionnaire for Duty Counsellor Role

Please complete the questions below and once saved, I will be able to access your responses using a code. Your responses will be anonymous.

mandatory answer

Question 1

Can you describe what is the purpose of the role of Duty Counsellor (i.e. why does it exist)

mandatory answer

Question 2

Please describe what do you think makes a good Duty Counsellor?

mandatory answer

Question 3

On a day to day basis, how much do you rely on the Duty Counsellor to get your job done:-
Not at all, some, a great deal, all the time

mandatory answer

Question 4

What specifically do you need the Duty Counsellor to do well in order to help you do your job?

mandatory answer

Question 5

Are there any particular activities performed by the Duty Counsellor that can impact your ability to do your job well? If yes, please describe.

mandatory answer

Question 6

From your perspective working in Client Services, how do you think the Duty Counsellor role could be improved?

mandatory answer

Question 7

Do you have any other comments you would like to add in relation to the Duty Counsellor role?




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