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TAG Heuer Warranty Activation System

This short questionnaire is aimed at gathering feedback from all markets around the world regarding the implementation of the new TAG Heuer warranty activation system.

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Question 1

Thank you to enter here your Name, Country, Store

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Question 2

How did the implementation of the new TH warranty activation system go?

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Question 3

Please describe the organization your stores have chosen (one Ipad per store, one Ipod touch per sales associate, etc...)

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Question 4

Do your stores scan the warranty card number and the barcode of the serial number? Or enter both manually? Or enter one of them manually? In the case codes are entered manually instead of being scanned, please explain why.

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Question 5

How much time did it take to implement the system per store? How much training was needed beforehand?

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Question 6

What mistakes were made during the implementation? How will you avoid those mistakes in the future?

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Question 7

More globally, what mistakes were made during the whole pilot phase? How will you avoid those mistakes in the future?

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Question 8

Did you or your stores run into any difficulties? If yes, which ones?

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Question 9

What information was missing in the documentation (user guides)? What was unclear?

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Question 10

What feedback did you receive from clients about the system?

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Question 11

What feedback did you receive from your stores about the system?

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Question 12

How would you improve the warranty activation system?

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Question 13

What is your overall opinion about the new system?




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