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VOC Call Center portal user : satisfaction survey

Hello,
After few months, we would like to collect your opinion about VOC Call Center portal (perimeter : delivered modules)
Your feedback will allow us to improve VOC Call Center portal to better satisfy you .
Thank you for taking the time to answer this questionnaire .

mandatory answer

Question 1

How often do you use VOC Call Center portal ?

uncheck

mandatory answer

Question 2

What is your profile in VOC Call Center portal ?

several answers possible

uncheck

mandatory answer

Question 3

On a scale from 0 to 5, how much do you rate the performance of VOC Call Center portal (response time '& connection) ?

uncheck

Question 4

Do you have specific examples of issues of response time and connection ?

mandatory answer

Question 5

On a scale from 0 to 5, how much do you rate the user-friendliness of VOC Call Center portal ?

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Question 6

Do you have specific examples of issues of user-friendliness?

mandatory answer

Question 7

On a scale from 0 to 5, how much do you rate the data quality in VOC Call Center portal ?

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Question 8

Do you have specific examples of issues about data quality in VOC Call Center portal ?

mandatory answer

Question 9

On a scale from 0 to 5, how much do you rate the efficiency of the user guides on VOC Call Center portal ?

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Question 10

Do you have specific examples of issues about the user-guides ?

Question 11

On a scale from 0 to 5, how much do you rate the efficiency of help-desk on VOC Call Center portal?

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Question 12

Do you have specific examples of issues about the help-desk ?

mandatory answer

Question 13

On a scale from 0 to 5, how much do you rate globally VOC Call Center portal ?

uncheck

mandatory answer

Question 14

What are your global remarks regarding VOC Call Center portal ?




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