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ORMCO Customer Service Survey

mandatory answer

Question 1

Thank you to enter here your What is your country

Question 2

What is your age range?

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Question 3

. What is your gender of the practician ?

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Question 4

. How many years in Practice?

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Question 5

What is your qualification?

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Question 6

Number of new patient starts per year ?

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Question 7

How do you evaluate the service levels you experience with Ormco ?

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Question 8

. How do you place your orders with Ormco ?

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Question 9

Are you the one placing the orders for your practice ?

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Question 10

. What time-frame to receive your orders is satisfactory to you ?

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Question 11

Considering the service levels you experience, will you recommend Ormco to your colleagues?

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Question 12

Would you be willing to provide more feedback once per quarter ?

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Question 13

How would you rate the quality of service of your Customer Service contact ?
General courtesy of the Team :

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Question 14

General products knowledge ?

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Question 15

Proper phone etiquette ?

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Question 16

Promptness in dealing with any issues or concerns ?

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Question 17

Ability to handle questions or requests ?

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Question 18

Overall service rating ?

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Question 19

What would be your preferred ordering tool ?

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Question 20

We would appreciate any additional information how we could improve the contact you have with Customer Service Department ?




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